Sample drive and PT session drive disappear

[stevedresser83]

I have a SSD for my OS w7 (64) and 2 600 GB raptor drives for sample and PT sessions. the raptor drives keep disappearing while im working on sessions and then I have to reboot for them to appear. Its hard to get anything done. Is this a compatibility thing or anyone else having a similar issue with internal drives?

[hue]

Post a Sandra report. It helps. This problem sounds like it's motherboard related. Your chipset may be going or there is some odd driver issue but, it's all just blind shots until you give some more info. If you have a particularly hot ambient temp and/or your chipset is overheating, this could be it. If you are overclocking, check your cpu temps. More stabs in the dark however.

[stevedresser83]

never used this software before is this what you are looking for? Its a bit confusing.

SiSoftware Sandra

Computer
Model : MSI MS-7666
Workgroup : WORKGROUP
Host Name : Steve-PC
User : Steve

Processor
Model : Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing

Computer
Mainboard : MSI Big Bang-XPower (MS-7666)
BIOS : AMI V1.6B2 03/03/2011
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 24GB DIMM DDR3

Chipset
Model : MSI X58 I/O Hub
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)

Chipset
Model : Intel Core Desktop (Bloomfield) UnCore
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)
Total Memory : 24GB DIMM DDR3
Channels : 3
Memory Bus Speed : 2x 665MHz (1.33GHz)

Memory Module(s)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA Quadro FX 580 (32 SM4.0 1.1GHz, 512MB DDR3 2x800MHz, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA Quadro FX 580 (32SP 4C 1.13GHz, 487.6MB 2x800MHz)
CUDA Processor : NVIDIA Quadro FX 580 (32SP 4C 1.13GHz, 487.6MB 2x800MHz)
Compute Shader Processor : NVIDIA Quadro FX 580 (32SP 1.1GHz, 487.6MB 2x800MHz)

Storage Devices
SiImage 50GB (RAID, NCQ) : 47GB (C:)
WDC WD6000HLHX-01JJPV0 (600.1GB, SATA600, 3.5", 10000rpm, NCQ, 32MB Cache) : 559GB (F:)
WDC WD6000HLHX-01JJPV0 (600.1GB, SATA600, 3.5", 10000rpm, NCQ, 32MB Cache) : 559GB (E:)
Seagate ST3160023A (160GB, USB/ATA, 3.5") : 149GB (I:)
ATAPI iHAS424 B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Samples (F:) : 559GB (NTFS) @ WDC WD6000HLHX-01JJPV0 (600.1GB, SATA600, 3.5", 10000rpm, NCQ, 32MB Cache)
Protools (E:) : 559GB (NTFS) @ WDC WD6000HLHX-01JJPV0 (600.1GB, SATA600, 3.5", 10000rpm, NCQ, 32MB Cache)
New Volume (I:) : 149GB (NTFS) @ Seagate ST3160023A (160GB, USB/ATA, 3.5")
Hard Disk (C:) : 46GB (NTFS) @ SiImage 50GB (RAID, NCQ)
Optical Drive (D:) : N/A @ ATAPI iHAS424 B (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : MSI LPC Interface Controller
LPC Legacy Controller 1 : T0 09-09
Audio Device : MSI HD Audio Controller
Audio Codec : Realtek Semiconductor High Definition Audio
Disk Controller : MSI 4 port SATA IDE Controller
Disk Controller : MSI 2 port SATA IDE Controller
Disk Controller : Silicon Image (CMD Technology) SiI 3124 SoftRaid 5 Controller
Disk Controller : MSI 88SE9123 SATA-600 Controller
USB Controller 1 : MSI USB UHCI Controller #4
USB Controller 2 : MSI USB UHCI Controller #5
USB Controller 3 : MSI USB UHCI Controller #6
USB Controller 4 : MSI USB EHCI Controller #2
USB Controller 5 : MSI USB UHCI Controller #1
USB Controller 6 : MSI USB UHCI Controller #2
USB Controller 7 : MSI USB UHCI Controller #3
USB Controller 8 : MSI USB EHCI Controller #1
FireWire/1394 Controller 1 : MSI VT6315 Series Firewire Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller
Network Adapter : Realtek PCIe GBE Family Controller #2 (Ethernet, 1Gbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 6.4

[albee1952]

RAID is not supported by PT, so this:
SiImage 50GB (RAID, NCQ) : 47GB (C:)
might be a problem. I would disable RAID completely in BIOS and see if that helps at all(you might want to image or clone your system drive first).

[hue]

Originally Posted by albee1952

RAID is not supported by PT, so this:
SiImage 50GB (RAID, NCQ) : 47GB (C:)
might be a problem. I would disable RAID completely in BIOS and see if that helps at all(you might want to image or clone your system drive first).

Yup, that sounds about right. You'll definitely have to clone the drive first though.

[stevedresser83]

the 50gb drive is a OCZ revo SSD drive, and my system drive. Not super familiar with how they work but doesn't it have to be a RAID for it to work?

[stevedresser83]

also don't you find it weird that the other 2 drives are the ones disappearing mid session rather then my C drive crashing?

[guitardom]

this happened to a friend not to long ago. changing the sata cables fixed it.

[jntracks]

The revo drive might need to be instantiated as a raid to work. I'm not sure. I haven't used one of those yet.
But I do know that raid isn't supported by pro tools, and it's showing up in Sandra as raid. so if you're having problems using pro tools you need to try it with out that drive. If your OS is installed there you could try to clone the partition on to a spinning disc drive and boot up.

It's funny; this is the second thread in so many days about strange Pt behavior with a Sandra report showing one of those pci-e ssd's.

[stevedresser83]

bummer if that is the case but i appreciate the help guys. I'll let you know if this solves the problem.