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#1
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Same problem
So for last five major releases of ProTools I install and it does not work. I’ve bought the subscription and I’m good to jam.2020. But there’s not an License in my iLok for 2019.5, not in my account either.
Sent from my iPhone using Tapatalk |
#2
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Re: Same problem
Is this a Subscription (temp license) or Update Plan (perpetual license)?
If this is a Subscription that's current, then the Pro Tools Subscription license or Pro Tools Ultimate Subscription bundle should authorize 2019.5. If this is an Update Plan then please check the Release Limit date on your Pro Tools Perpetual or Pro Tools Ultimate Perpetual Bundle in its Details in iLok License Manager. This date should align with your Update Plan's expiration, so if your Plan is current the license/bundle should authorize 2019.5. If you have no license in your account then please check to see if you have multiple accounts. Some customers have created new accounts during the activation process, so have an older one using a name and newer one with an email address, and have the license in one but the iLok on the other. Can start a support case to get your account info if needed.
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#3
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Same problem
Quote:
I’ve got an perpetual license and I’ve payed for 1 year update and support plan Sent from my iPhone using Tapatalk |
#4
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Re: Same problem
Sent from my iPhone using Tapatalk |
#5
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Re: Same problem
Quote:
Hi, This should be fixed by now. Please Synchronize your iLok and try launching Pro Tools 2019.5 again Thank you, Tope |
#6
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Re: Same problem
Quote:
Thanks:) Sent from my iPhone using Tapatalk |
#7
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Re: Same problem
hello, i do have the exact same problem, i.e. with valid subscription license activated on iLok plugged-in, and it has not been fixed here by now - please advise. it is not the first time that we have such a stupid licensing problem, hence we should be prevented to download and install the program before the licenses work properly. thanks, marco
Last edited by treef; 05-14-2019 at 01:55 PM. |
#8
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Re: Same problem
Quote:
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