Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-26-2018, 11:31 AM
skidom skidom is offline
Member
 
Join Date: Feb 2018
Location: Germany
Posts: 2
Default Need Help, used wrong email for confirmation Link

I have the following problem, i am a new customer and ive purchased a Monthly Subscription for Pro-Tools, the problem is that ive added the wrong Email adress for the confirmation Link for my account. Instead of .com ive used .de

the result is that i cannot login to change it, neither i can call support right now because in germany they are out of office.

I would be very grateful if someone could help me with this.
Reply With Quote
  #2  
Old 02-26-2018, 03:43 PM
skidom skidom is offline
Member
 
Join Date: Feb 2018
Location: Germany
Posts: 2
Default Re: Need Help, used wrong email for confirmation Link

I have payed with my Paypal account a monthly subscription and should recieve a confirmation link for my account, but the email adress ive entered does not exist, because ive made the mistake with the ending, instead of .com ive entered .de for my Email. If there is someone who can change just the ending to .com of my Email
resend my confirmation Link and reset my password.

I can provide you everything, Paypal invoice, my ID

There is a running subscription and i cant manage anything because i dont have
access.

Please i need help and im desperately trying to find a solution.

I would be very gratefull for this
Reply With Quote
  #3  
Old 02-27-2018, 11:08 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,454
Default Re: Need Help, used wrong email for confirmation Link

Quote:
Originally Posted by skidom View Post
I have payed with my Paypal account a monthly subscription and should recieve a confirmation link for my account, but the email adress ive entered does not exist, because ive made the mistake with the ending, instead of .com ive entered .de for my Email. If there is someone who can change just the ending to .com of my Email
resend my confirmation Link and reset my password.

I can provide you everything, Paypal invoice, my ID

There is a running subscription and i cant manage anything because i dont have
access.

Please i need help and im desperately trying to find a solution.

I would be very gratefull for this
Avid Reps has already responded through a support case and it seems to be resolved by now. Please reply to that support case if you need further assistance.

Thank you,
Tope
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
iLOK - No Confirmation Email (PLEASE HELP!!) RAJRAJRAJ Getting Started 8 07-12-2016 12:36 PM
would auto-link link other wrong files? Rockman413 Tips & Tricks 1 07-02-2014 12:56 PM
Avid -Not receiving confirmation email for Eleven Rack Feature Request site jleeward Eleven Rack 2 11-17-2010 02:38 PM
Link to DD recipients in Email sleadley Aspera DigiDelivery 1 04-04-2007 04:47 PM
Update to PT 7 email confirmation gb_studio 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 03-11-2006 09:02 AM


All times are GMT -7. The time now is 10:01 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com