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Old 02-05-2018, 02:08 PM
steveski steveski is offline
Join Date: Feb 2018
Location: Glasgow UK
Posts: 5
Default Can't renew Upgrade Plan

I am also waiting for Avid to update my plan. My perpetual licence finished on 01/01/2018 but Avid kept sending me reminders to update during the month of January which I eventually managed to do. I have raised a case number 03390899. Avid have asked why I could only manage to update in January and not before. I gave them the reason five days ago and not heard from them since. I have since sent two emails to them with no reply and have now asked that they either reinstate my licence or refund me. Not impressed with the customer care.
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Old 02-05-2018, 06:46 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,010
Default Re: Trouble renewing upgrade plan

Originally Posted by steveski View Post
...I have raised a case...
Welcome to the community.

Will check in on your case and reply to that.
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Old 02-06-2018, 09:19 AM
steveski steveski is offline
Join Date: Feb 2018
Location: Glasgow UK
Posts: 5
Default Re: Can't renew Upgrade Plan

Thanks for your speedy help jeffro. Everything sorted with Avid and the new all singing and dancing PT2018 is now installed. Thanks again. Appreciated
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Old 03-06-2018, 04:17 AM
"T" West "T" West is offline
Join Date: Feb 2017
Location: Australia
Posts: 1
Default Re: Can't renew Upgrade Plan

Hi, hope you don't mind if i jump in on this thread, and Jeffro hoping you can help.

I purchased a perpetual licence with a annual upgrade deposit date 21.09.16.

I understand my licence has expired although looking to upgrade to the newest version. When I follow the prompt through the avid website I am asked if I already own PT, accepting this it is taking me to Upgrade & Renewals. When I action 'Renew Now' I am then taken back to my account page with no further instruction.

Can you advise where i am to go from here..

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