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Old 03-13-2018, 11:03 AM
mspear31 mspear31 is offline
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Join Date: Mar 2018
Location: Los Angeles, CA
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Default Pro Tools 10/11 Installers Not In My Account

Hi all,

I have a Protools 11 (non-HD) license that also included a Protools 10 license. However, when I go to My Products in Downloads under my Avid account the only product I see available is Protools 12.

I do not have a license for Protools 12 and the products I do have licenses for are no longer listed. I need access to these downloads and have reached out to customer service numerous times.

Any help would be appreciated. Thank you!
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Old 03-13-2018, 11:36 AM
mspear31 mspear31 is offline
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Join Date: Mar 2018
Location: Los Angeles, CA
Posts: 2
Default Product Downloads Not In Avid Account

Hi all,

I have a Protools 11 (non-HD) license that also included a Protools 10 license. However, when I go to My Products in Downloads under my Avid account the only product I see available is Protools 12.

I do not have a license for Protools 12 and the products I do have licenses for are no longer listed. I need access to these downloads and have reached out to customer service numerous times.

Any help would be appreciated. Thank you!
  #3  
Old 03-27-2018, 06:52 PM
jeffro's Avatar
jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,514
Default Re: Pro Tools 10/11 Installers Not In My Account

Welcome to the community.

Looks like the installer issue was handled earlier via your support case, and your license has also been updated.
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