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  #21  
Old 10-26-2011, 10:03 AM
lancejorton lancejorton is offline
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Default Re: Still able to use PT8 after PT10 bundle surrender?

Quote:
Originally Posted by DigiTechSupt View Post
Let's see if I can clarify this.

If you purchase an upgrade to Pro Tools 10, the upgrade you purchase (from 7, 8 or 9) determines the price and the iLok asset you'll need to surrender.

If you purchase an upgrade from Pro Tools 9, you will have to surrender a PT9 license - if that license is a bundle with PT8, you will lose the auth for PT8, but get a PT10/PT9 bundle auth in return. The same goes for PT7 and 8 - you get a bundled PT10/PT9 auth, but surrender the PT8 or 7 auth, including PT8/7 'bundles'.

If, by some chance, you need a prior version auth those are handled on a case by case basis - you should contact Customer Service (not Tech Support) for assistance.
I called and spoke with someone at Avid "Customer Service". They told me that their policy is a PT HD 8 license surrender and they won't give me a PT HD 8 license because that would give me 3 licenses (not really). I described to him my situation but he didn't care and essentially said so.

Apple Customer Service and AT&T Customer Service are 100x better. I recommend Avid look at their model and learn something. This will be my last PT upgrade (upgraded to PT HD 9 this month and got PT HD 10 for free). Time to learn some new software.
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  #22  
Old 10-26-2011, 04:01 PM
SimonThornton SimonThornton is offline
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Default Re: Still able to use PT8 after PT10 bundle surrender?

Well that's good to know - as in, that sucks quite a lot.
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  #23  
Old 10-27-2011, 06:16 AM
thin ice thin ice is offline
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Default Re: Still able to use PT8 after PT10 bundle surrender?

I can't see what harm it would do to make an HD ilok asset enable previous versions of Pro Tools HD. That would let customers have compatibility with older sessions and plugins they already bought. I guess the other option is to look for an iLok authorisation for PT8 on ebay. Many had a backup license.
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