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  #1  
Old 04-21-2002, 10:05 AM
rtreat rtreat is offline
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Join Date: Sep 2001
Location: Nashville
Posts: 11
Default good service
During mixes this week the left side monitor on our C24 started going out, low hum would appear on dead side and when I soloed, the remainder of the mix appeared on the dead side at a very low level. Powering up again made it work, it happened several times.

I called tech support and new C24 was delivered twenty hours later under warranty.
Thanks to Digidesign Tech Support
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Ron
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  #2  
Old 04-23-2002, 11:33 AM
McMasters McMasters is offline
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Join Date: Mar 2001
Location: Winter Garden, FL, USA
Posts: 254
Default Re: good service
I agree, great work DIGI.

Always fast, always reliable.
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  #3  
Old 04-24-2002, 10:37 AM
nutshell nutshell is offline
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Join Date: Dec 2001
Location: PA
Posts: 143
Default Re: good service
Same problem here Ron. Same great SERVICE!!!!
I have friends who have bought musical products from Major manufacturers...still under warranty - they have to pay for shipping to get their product serviced and they usually will be lucky to have their product back in 2-3 weeks fixed.
Digidesign definitely has their ducks in a row as far as SERVICE goes!
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  #4  
Old 04-25-2002, 09:46 AM
AlliedPost AlliedPost is offline
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Join Date: Sep 2001
Location: Santa monica
Posts: 26
Default Re: good service
Hope I have the same luck. I got a Control 24 yesterday and the main monitor outs are not working. Spoke for a long time with tech support and we found no answers. The aux outs work so I am using it like that for the moment. Headphone outs work but not the monitors of the the D-sub. I started having night sweats last night thinking that getting a fixed one will take forever and be a nightmare. Hopefully from these posts it will be neither.

Woody
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  #5  
Old 04-25-2002, 07:23 PM
AlliedPost AlliedPost is offline
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Join Date: Sep 2001
Location: Santa monica
Posts: 26
Default Re: good service
Swapped for another C24 today(!!) and it works. Pretty fast service allright.

Woody
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  #6  
Old 04-26-2002, 07:26 AM
nutshell nutshell is offline
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Join Date: Dec 2001
Location: PA
Posts: 143
Default Re: good service
mine took 22 hrs.
Can't thank Digi enough...
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