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#1
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how to contact avid?? i need new licens for lost ilok
i lost my ilok
it's covered by ZDT zero down time so i got temporary licenses for my software TLC theft & lost was not activated for the ilok which is HUGE PITA, but this is another story... so i need to ask avid (and every other software company) for new licenses to make my temporary licenses permanent before they expire. how can i contact AVID???? i get mails, newsletters, advertisement everything on my e-mail from avid and i can't possibly get in touch without paying, is this how it works?? help is greatly appreciated. |
#2
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Re: how to contact avid?? i need new licens for lost ilok
the bitter truth is:
you can't there is a contact form somewhere if you are lucky enough to detect it. at least i got a 'hello chris' before the sentence where they were asking for money. and don't buy the ilok license-transfer-code for transferring your PT-license to the new ilok. you need the Pro Tools software ASC. and good new! that one is only slightly more expensive... |
#3
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Re: how to contact avid?? i need new licens for lost ilok
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Have you got a ASC now or where are you status wise? Maybe I can ask Avid on your behalf for help? Christopher
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#4
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Re: how to contact avid?? i need new licens for lost ilok
yes, it's all done ...
thank you for your offer. |
#5
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Re: how to contact avid?? i need new licens for lost ilok
You can always address them on Twitter. I got their attention that way about possibly re-setting my 30 day trial window because of all the headaches I was having in getting iLok to work. They did reach out to me and ask for my iLok account to do so. I find most companies are very hesitant to ignore potential issues in such a public forum like Twitter.
FYI: @avidprotools |
#6
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Re: how to contact avid?? i need new licens for lost ilok
Avid has a policy for Lost, Stolen, and Broken iLoks here
http://avid.force.com/pkb/articles/e...en-iLok-Policy
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
#7
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Re: how to contact avid?? i need new licens for lost ilok
the policy is quite clear
1. squeezing a little more money out of their customers 2. hiding behind a broker they implemented 3. trying to sell this as a customer support... truth is, they got me by the balls. it's no fun being a avid customer... |
#8
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Re: how to contact avid?? i need new licens for lost ilok
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Noice
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
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