Mbox 2 control panel says hardware not connected

[therealwilllove]

Hi guys im running pro tools 8 le just upgraded to the 8.5 and i have a mbox 2 and ive downloaded the correct drivers and everytime i open up the control panel for the mbox it says hardware is not connected. theres no audio flowing in or out. but when i open up pro tools i can record and hear playback,but the audio just sounds different when its controlled by pro tools. any help would be greatly appreciated

also by the way im using a dell optiplex 990
10gb of ram
and windows 7

[Top Jimmy]

You say you have the correct driver but you don't. The picture shows the mixer for the 3rd gen Mbox Pro, not the Mbox 2.

Look here for Mbox 2 drivers.
http://avid.force.com/pkb/articles/e...Mbox-2-Drivers

Look here for Mbox 2 Pro drivers.
http://avid.force.com/pkb/articles/e...-2-Pro-Drivers

But, if I remember correctly, the LE installer will install the driver that you need for the Mbox 2. First, uninstall whatever Pro Tools you have on your computer. Then, go here and download the 8.0.4 full installer and the 8.0.5 updater. http://secure.digidesign.com/service...rticleId=43353

After installing 8.0.4, run it so you can enter your auth code. Once authorized, then you can update to 8.0.5. Follow the installer prompts to unplug/plug in your insterface as directed.

[therealwilllove]

yeah i dont have the 3rd gen one but i couldve swore this was this driver ive downloaded before let me try again

[Top Jimmy]

Ignore my previous advice about reinstalling 8LE. If it's working, it's working. All you should do is uninstall the Mbox3 driver.

If you've already installed any of the Mbox 2 drivers from the download page, you'll need to do the Pro Tools reinstall thing to go back.


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[therealwilllove]

11.0.0 Jun 20, 2013

Adds support for Pro Tools 11 (Pro Tools 10 not supported)
Known Issue: Enabling Low Latency Monitoring mutes output
Windows 7, 8, 8.1

THIS IS THE ONE IVE DOWNLOADED AND I DONT EVEN HAVE A CONTROL PANEL FOR THIS ONE..IDK WHAT IS GOING ON

[Top Jimmy]

The independent drivers are not compatible with Pro Tools 8LE. Go back to square one and only install the driver that comes with the LE installer.


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[therealwilllove]

I didnt get a driver with pro tools because it was a online download so what version of pro tools will work on windows 7 and my MBOX 2

[Top Jimmy]

Originally Posted by therealwilllove

I didnt get a driver with pro tools because it was a online download so what version of pro tools will work on windows 7 and my MBOX 2

You said you have 8LE right? Do you have an authorization code for 8LE in your Avid account? If so you can download the 8LE installers on the page I linked above.


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[therealwilllove]

yes i do have it, but u didnt post a link above

[Top Jimmy]

Originally Posted by Top Jimmy

But, if I remember correctly, the LE installer will install the driver that you need for the Mbox 2. First, uninstall whatever Pro Tools you have on your computer. Then, go here and download the 8.0.4 full installer and the 8.0.5 updater. http://secure.digidesign.com/service...rticleId=43353

After installing 8.0.4, run it so you can enter your auth code. Once authorized, then you can update to 8.0.5. Follow the installer prompts to unplug/plug in your insterface as directed.

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