Pro Tools license expired on an Active Subscription

[jeffro]

Originally Posted by zfunkz

Case: 03145273

New to the club. Same issue! Disappointed this hasn't been resolved. Can someone please figure out how to fix this issue for the greater good?

Welcome to the community.

Your license shows a 2/21/2017 expiration here.

1. What are you seeing for expiration in iLok License Manager?
2. Does Pro Tools launch?
3. What version of PT?

[zfunkz]

1. In ilok manager I am seeing expiration date 1/21 1 of 1 activations used
2. Protools does not launch it asks to activate ilok
3. I believe the latest just downloaded it in December.

[jeffro]

Thanks for the reply.

It's showing Stop Date Tue Feb 21 2017 here. Can you right+click > Refresh on that license (in iLok License Manager)?

[zfunkz]

Now it shows active and not expired. However it is telling me that its being used in locations that are not connected. This is the only system I have run the ilok on.

[jeffro]

Will reply via your support case to confirm iLok serial number... Please look for a case update email.

[Crivas]

having the same problem!

There was a problem with my renewal, updated my card info... still no renewal! Cant use pro tools!

Case #03148603

[calaf]

Hi,

I have renewed my billing information and somehow my ilok license manager did not recognise my educational subscription as valid.

Please help

case number : 03150460

[TimTee]

Hi,
being faced with another issue again. Started up pro tools today, and it told me to go renew my license. My subscription is paid and active, once agin, not sure why it's doing this! pro tools opened today, but seems to be saying tomorrow (the 21st) it will expire. In the middle of an important project cannot afford any downtime. Thanks!

case #03150901

[jeffro]

Originally Posted by Crivas

having the same problem!

There was a problem with my renewal, updated my card info... still no renewal! Cant use pro tools!

Case #03148603

Looks like your issue was solved via your support case. Please reply to the case update email if you need additional assistance.

[jeffro]

Originally Posted by calaf

Hi,

I have renewed my billing information and somehow my ilok license manager did not recognise my educational subscription as valid.

Please help

case number : 03150460

Welcome to the community.

I see that your issue was handled via that support case. Please reply to the case notice email if you need additional assistance.