Problem detected with audio clock….

[t1000]

This “problem” has become a constant and its at the point where i can use pro tools for about 5 minutes then this error comes up and i cant resolve it. Any help is greatly appreciated! Heres my specs :

Mac mini (late2012)
2.5 GHz Intel Core i5
10 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB
macOs Sierra version 10.12.6

Avid Eleven Rack
Firmware version : 2.00.1
Software Version : 1.2.12
Clock source : Internal
Sample Rate : 48 kHz

pro tools settings :
Hardware is set up with the eleven rack and matching clock source and sample rate
Play back engine - set as eleven rack
H/W buffer size : 1024 samples
host processors : 4
CPU usage limit : 95%

[Darryl Ramm]

Mmmm Mac OS Sierra and a Pro Tools version you don't state, but which can't be any of the support ones on Sierra.

so start by upgrading to Pro Tools 12 or downgrade your OS.

----

Then..

Is you system *fully* optimized, every last thing done? Go check again... especially making sure sleep/suspend is disabled.

What troubleshooting steps have you tried... all the standard stuff...trash prefs? new empty session?, different USB cable? and USB port?....

... and specifically try different session clock rates.

All that and more is under the "help us help you" link up the top of this web page.

No joy with all that it is likely the Eleven Rack is faulty,... and the economic thing to do then is toss it out and buy a used one.

Sent from my iPhone using Tapatalk

[musicman691]

Originally Posted by Darryl Ramm

Mmmm Mac OS Sierra and a Pro Tools version you don't state, but which can't be any of the support ones on Sierra.

so start by upgrading to Pro Tools 12 or downgrade your OS.

Let's assume that because the op is posting in a PT10 forum that he's on PT10 and as you say that's the issue right there. Also at issue is unless he messed with the installer PT10 wouldn't be able to be installed in Sierra which also leads to the thing of the Sierra bit was done as an in-situ upgrade and NOT from a clean disk. Those kinds of OSX upgrades can be a challenge to put it lightly.