Error: " invalid utf-8 sequence encountered while trying to encode utf-32"

[SoundByLaura]

Hi all,

Forgive my lack of searching, IrmaGerd took out my internet and search on the phone is uncooperative.

Using PT 12.7 on Sierra, first time getting this error:

"invalid utf-8 sequence encountered while trying to encode utf-32 character"

Google is of no help. Causes a PT crash. Any thoughts on how to fix it? Possibly a plugin trying to phone home?

Thanks!

27" iMac retina 5k
i7
16g ram
10.12.3 sierra
Komplete audio 6

[cwsand]

Hi, UTF8 is something to do with text character encoding - never seen that error before. What happens right before the error occurs?

[SoundByLaura]

Originally Posted by cwsand

Hi, UTF8 is something to do with text character encoding - never seen that error before. What happens right before the error occurs?

Nothing special. Just editing, composing, etc. I don't think it happened after a restart, and I definitely think it had something to do with no internet. PT was very slow to start up w/o a connection.

[deanrichard]

That sounds like a Unicode error. Are you running a non-English version of PT maybe? If so, it could be an error in the language code. It['s possible that a plugin caused it.

Originally Posted by SoundByLaura

Hi all,

Forgive my lack of searching, IrmaGerd took out my internet and search on the phone is uncooperative.

Using PT 12.7 on Sierra, first time getting this error:

"invalid utf-8 sequence encountered while trying to encode utf-32 character"

Google is of no help. Causes a PT crash. Any thoughts on how to fix it? Possibly a plugin trying to phone home?

Thanks!

27" iMac retina 5k
i7
16g ram
10.12.3 sierra
Komplete audio 6

[SoundByLaura]

Originally Posted by deanrichard

That sounds like a Unicode error. Are you running a non-English version of PT maybe? If so, it could be an error in the language code. It['s possible that a plugin caused it.

Nyet. Just regular ol' English Pro Tools.

I have internet back and a bunch of work to do today. Will update if it happens again.

[mbafmike]

Originally Posted by SoundByLaura

Hi all,

"invalid utf-8 sequence encountered while trying to encode utf-32 character"

Looks like you have a invalid character somewhere in your file- or directory-names.

Check that there are i.e. no foreign symbols (i.e. chinese, arabic characters etc.) and no characters like (*,?,/) etc., especially NO forward slash '/'.

[SoundByLaura]

After several days with no issues, the error popped up again just now while using NI's Rise & Hit inside Kontakt.

So now I'm updating Kontakt.

Weird.

[john1192]

Originally Posted by SoundByLaura

After several days with no issues, the error popped up again just now while using NI's Rise & Hit inside Kontakt.

So now I'm updating Kontakt.

Weird.

careful updating Kontakt .. there is some compatibility issues with older sessions .. or try to open newer sessions on older systems .. one way or the other .. just be careful ..