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Old 06-12-2018, 02:42 AM
Tezekiel Tezekiel is offline
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Join Date: Jan 2018
Location: Malaysia
Posts: 2
Default Renewal or Upgrade?

Hey guys,

I have just opened my ProTools HD recently and discovered that my license has expired. I am still within the "30-Day" grace period as of this post.

I have tried multiple method, but can't seem to find a link that allows me to renew my license.

I know ProTools HD has been updated to ProTools Ultimate. Does this mean that I have to repurchase it again or am I missing a link to renew and upgrade my license?

Help please,
Thanks!
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Old 06-12-2018, 06:49 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,514
Default Re: Renewal or Upgrade?

The 30-day grace period is for Upgrade Plans with perpetual licenses. Your case shows you had a Pro Tools HD Annual Subscription that ended 6/6/2018, so you can simply subscribe again. Please reply to your support case if you need additional assistance, thanks!
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