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Old 05-17-2018, 07:17 PM
HenryGlyph HenryGlyph is offline
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Default My iLok Account won't show my Subscription

I have recently purchased and activated a Pro Tools Student subscription. It gives me Pro Tools Perpetual Licence and a 1 Year update subscription. I have linked my iLok account but it refuses to show my licence. What do I do?
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Old 05-26-2018, 10:56 AM
metalmixer metalmixer is offline
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Default Re: My iLok Account won't show my Subscription

go to your Avid Account and see if your ilok account in Avid account matches the exact same name as your ilok user id
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Old 06-12-2018, 07:02 PM
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jeffro jeffro is offline
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Default Re: My iLok Account won't show my Subscription

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Originally Posted by HenryGlyph View Post
I have recently purchased and activated a Pro Tools Student subscription. It gives me Pro Tools Perpetual Licence and a 1 Year update subscription. I have linked my iLok account but it refuses to show my licence. What do I do?
Welcome to the community.


Quick (and very late) followup... you had multiple accounts so CS revoked and redeposited your licenses. Hope that helped!
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