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#1
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Lost Ilok
Hello everyone,
I'v lost my Ilok, ive bought a new empty one. Ive filled my RMA on ilok website. Do I have to buy a whole new license full price ? Cant i transfer my license to the new Ilok ? Thank you for your time and help. Mélanie. |
#2
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Re: Lost Ilok
Quote:
Once you've filed for an RMA, you have to start a support case: If you have an active Support Plan, click Create A Case at my.avid.com > Access The Support Center > Equipment -or- call Avid Customer Support using your System ID If not on a Support Plan, purchase an Avid Support Code (ASC) for Pro Tools or Pro Tools HD and enter that code at avid.com/ascform -or- call Avid Customer Support using your ASC Include your iLok User ID, RMA#, and iLok serial number (e.g. 0x00ABCDEF) in your case. Hope this helps. |
#3
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Re: Lost Ilok
Yes, Thank You Very Much !!
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#4
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Re: Lost Ilok
Is the ASC page not working currently? I've followed the steps above, and when I put in my code, hit submit .... the page just reloads?
I lost my iLok the other day, and suffice it to say, this process has been MORE than vexing. |
#5
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Re: Lost Ilok
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We'll get a support case going for you to get this handled.
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