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  #41  
Old 09-28-2015, 04:13 AM
Dinwiddy Dinwiddy is offline
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Join Date: Aug 2015
Location: Littlehampton
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

I'm still waiting also, nice to know I'm not the only one. I was given an upgrade and support plan with my pro duet. I do believe that makes me eligible?
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  #42  
Old 09-28-2015, 06:41 AM
massika massika is offline
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

I haven't got mine either and I see no way to start a support case also.
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  #43  
Old 09-28-2015, 07:06 AM
amagras amagras is offline
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

IMHO there's no need to start a support case, they can only tell you to be patient and keep checking your avid account.
No rush for getting rented plugins at all.
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  #44  
Old 09-28-2015, 10:10 AM
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smfelton smfelton is offline
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

I started a case and have been told it is being investigated, just followed the instructions in DTS earlier post.
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  #45  
Old 09-28-2015, 10:17 AM
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Top Jimmy Top Jimmy is offline
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

Quote:
Originally Posted by amagras View Post
IMHO there's no need to start a support case...

He who doesn't submit a support case may not get served. Avid isn't omniscient. There are acknowledged avenues whereby it isn't automatically recognized that someone qualifies for the support plan & plugins. If you qualify, haven't received them yet, and want to be sure to get them, submit a support case.
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  #46  
Old 09-28-2015, 10:48 AM
cosmotone cosmotone is offline
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Join Date: Sep 2013
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

The plugins don't show in my account as of now. I'm under an active HD plan though.

I tried to start a case Friday following the procedure posted in the other thread by Digi Tech Support, but I had a message in my account telling me "You do not have access to the Support Center". I then filled a form to get access to the support portal, the message now says "Your request to support portal is under process" since Friday.

I hope it won't take too long... If any Avid support guru hangs in there, can you have a look at my account please ? Thanks !
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  #47  
Old 09-28-2015, 11:14 AM
digiot digiot is offline
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Join Date: Nov 1999
Location: NYC,NY
Posts: 293
Default Re: Still haven't got my free plugins for Pro Tools 12.2

Why do I need to file a service ticket every time I am supposed to get a "free" upgrade!?
Who has time to keep Aplication Manager up to date and check their account info every day? Just give us what you say you are going to give us Avid or stop spamming my email with empty promises!
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  #48  
Old 09-28-2015, 11:55 AM
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philip888 philip888 is offline
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Default Re: Still haven't got my free plugins for the 12.2?

Quote:
Originally Posted by jeffro View Post
I started a support case for you so that CS can look into this and help resolve it.
Any word on my case yet?

Thank you.
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  #49  
Old 09-28-2015, 12:14 PM
dtruitt dtruitt is offline
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Join Date: Feb 2013
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

Well, I entered a case last week and just got a reply saying that I am in fact eligible for the bonus pack, but it will be "the first or second half of October" before I see them. So September fades into October - and maybe November, and maybe December... or maybe the day before my support contract runs out! Who knows?
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  #50  
Old 09-28-2015, 12:18 PM
jonmichaels74 jonmichaels74 is offline
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Join Date: Apr 2012
Location: Burbank, CA
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Default Re: Still haven't got my free plugins for Pro Tools 12.2

I too have not received my 12.2 HD Plugins. I opened a case on Thursday following the instructions. I've had a little interaction with support but it's not resolved yet.

I wonder how few is a "very small amount of failures" mentioned in their final post before they locked the thread and started deleting posts from those of us who said, "Wait, I don't have mine yet."

I will say that my license in question was upgraded in Dec 2014 back when they were saying "Buy in now and get all updates through Mar 2016." I saw another thread from someone who said they upgraded in Nov 2014 and didn't have their HD Plugins either. Is it the early adopters who are having problems or are there others?

Jon
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