Unable to link Avid Master Account with iLok account "Failed to access the User ID"

[SeviCraft]

Originally Posted by JW3

It seems the issue has to do (in my case) with Mac OS X 10.8.5 (& IOS on iDevices) blocking iFrames completely (in both Safari 6.2.8 & Firefox 40.0.3).

I figured out a RIDICULOUS workaround. Major emphasis on the word RIDICULOUS. samsung galaxy j5 tasche

In Safari preferences, I unchecked "block pop-up windows" on the Security tab. I then moved to Privacy tab & selected "Never" next to "Block cookies and other website data."

I then opened a new window & signed in to my ilok account on ilok.com. I left that open in the background.

I then reloaded a new Avid page to link my Avid account to ilok & typed in my ilok ID. At this point the iFrame window still locked up.

I then right-clicked inside the frame & selected "load frame in new window" (possibly paraphrased, doing this from memory). THEN the correct page opened asking permission to link Avid account to ilok account.

Once permission was granted, the following page going back to Avid did not load. So I went back to Avid.com & reloaded my account page one more time & the accounts are linked.

NOTE: I had to make my computer completely vulnerable to jump through these hoops.

thanks a lot for you help, i look for it for a long time

[musicman691]

Originally Posted by JW3

It seems the issue has to do (in my case) with Mac OS X 10.8.5 (& IOS on iDevices) blocking iFrames completely (in both Safari 6.2.8 & Firefox 40.0.3).

I figured out a RIDICULOUS workaround. Major emphasis on the word RIDICULOUS.

In Safari preferences, I unchecked "block pop-up windows" on the Security tab. I then moved to Privacy tab & selected "Never" next to "Block cookies and other website data."

I then opened a new window & signed in to my ilok account on ilok.com. I left that open in the background.

I then reloaded a new Avid page to link my Avid account to ilok & typed in my ilok ID. At this point the iFrame window still locked up.

I then right-clicked inside the frame & selected "load frame in new window" (possibly paraphrased, doing this from memory). THEN the correct page opened asking permission to link Avid account to ilok account.

Once permission was granted, the following page going back to Avid did not load. So I went back to Avid.com & reloaded my account page one more time & the accounts are linked.

NOTE: I had to make my computer completely vulnerable to jump through these hoops.

Glad you got it sorted and it's pretty darn close to what I was talking about - something was blocking the connection and as it turns out it wasn't third party but the browser settings itself. And again trying different browsers will sometimes help because unfortunately not all websites work across all browsers and if a browser has as frequent updates as Firefox that's another wrench in the works.