Avid Pro Audio Community

musicman691 · #11 05-02-2014, 04:50 AM

Quote:

Originally Posted by Stephen Bond

Upgrading was a pain in the buttocks!

Kept bombing out when scanning the plugins (of which I have a good many).

I would remove the offending PI to the Unused folder and try again. Got a "not enough memory" message too (8Gb here) so keep Safari closed and any other apps!

When I finally got up and running I moved the PIs back into the Plug-Ins folder one by one and all is good :)

Stephen

PT10.3.8 update did that as well. You didn't have to move any plugins around, just restart PT10 and it will do it's thing. 8 gig won't help here as PT10 is still a 32 bit app that can't see all that extra memory.

musicman691 · #12 05-02-2014, 10:09 AM

Quote:

Originally Posted by Stephen Bond

Tried here?

http://akmedia.digidesign.com/suppor...dmg?dlm=1&ns=1

Stephen

But you have to get to that page somehow and right now Avid put the 10.3.9 update in the wrong section (unless they corrected it since this morning).

DigiTechSupt · #13 05-02-2014, 11:17 AM

Quote:

Originally Posted by musicman691

But you have to get to that page somehow and right now Avid put the 10.3.9 update in the wrong section (unless they corrected it since this morning).

http://avid.force.com/pkb/articles/d...-3-9-Downloads has links to the Read Me's and Installers (just re-posted a fixed 10.3.9 Win installer).

Those files have been added to the PT11 products in customer accounts and are being added to the PT10 products today.

Thanks,
JC

Phil Ogden · #14 05-02-2014, 11:52 AM

I can't seem to get the Mac version of 10.3.9 to install. It downloaded and unpacked OK. However, the installation hangs at the final part eventually throwing out an out of memory error message after about 1 hour. No other applications are open.

Current System

Mac OS 10.8.5
PT 10.3.8
Mac Mini Quad 2.0 with 8GB RAM
UA Apollo Twin

DigiTechSupt · #15 05-02-2014, 12:47 PM

Quote:

Originally Posted by Phil Ogden

I can't seem to get the Mac version of 10.3.9 to install. It downloaded and unpacked OK. However, the installation hangs at the final part eventually throwing out an out of memory error message after about 1 hour. No other applications are open.

Current System

Mac OS 10.8.5
PT 10.3.8
Mac Mini Quad 2.0 with 8GB RAM
UA Apollo Twin

I just downloaded 10.3.9 Mac and used that to do a clean uninstall then ran the installer (on Mac OS 10.8.5)… no trouble.

Are you doing a Safe or Clean Uninstall, or installing over 10.3.8?
Have you tried installing under a new User Account?

Thanks,
JC

musicman691 · #16 05-02-2014, 02:29 PM

Quote:

Originally Posted by DigiTechSupt

I just downloaded 10.3.9 Mac and used that to do a clean uninstall then ran the installer (on Mac OS 10.8.5)… no trouble.

Are you doing a Safe or Clean Uninstall, or installing over 10.3.8?
Have you tried installing under a new User Account?

Thanks,
JC

Safe install on an existing user account on the system in my sig file and no problems with the install or startup of PT10.3.9. Thanks for the update.

Phil Ogden · #17 05-02-2014, 05:40 PM

Quote:

Originally Posted by DigiTechSupt

I just downloaded 10.3.9 Mac and used that to do a clean uninstall then ran the installer (on Mac OS 10.8.5)… no trouble.

Are you doing a Safe or Clean Uninstall, or installing over 10.3.8?
Have you tried installing under a new User Account?

Thanks,
JC

I eventually got 10.3.9 to take by first doing a Clean Uninstall. It's never been necessary before.

I don't know if it helped but I also moved the installer to the root directory (from the downloads folder) before commencing the installation.

Thanks for the advice.