Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-05-2013, 06:12 AM
mark007 mark007 is offline
Member
 
Join Date: Jul 2008
Posts: 18
Default License across 2 iloks

I own Structure1.0, and purchased an upgrade to the instrument pack.
I also own 3 iloks, 2 on 1 account, and 1 on a different username (Both are myself and I have all 3 iloks that i purchased over the years).

However while purchasing the upgrade, i entered the 2nd ilok userid, (Not the ilok that had the original software), I should have known this problem earlier.

Now when i try to download the license to my ilok of userid2, it asks to surrender license for original sofware, thats on ilok of userid1.

I have not yet downloaded it to any ilok yet. So can I ask Avid to move the software license to ilok of user1, or do I have to now pay for my mistake and pay the license transfer fees? this ilok is great for software license protection, but sometimes comes in the way of honest customers who paid full price and yet have to suffer.
Reply With Quote
  #2  
Old 01-05-2013, 08:05 AM
Chief Technician's Avatar
Chief Technician Chief Technician is offline
Moderator
 
Join Date: Dec 2001
Location: NYC
Posts: 6,981
Question Re: License across 2 iloks

Quote:
Originally Posted by mark007 View Post
I have not yet downloaded it to any ilok yet. So can I ask Avid to move the software license to ilok of user1, or do I have to now pay for my mistake and pay the license transfer fees?
You can ask, but I wouldn't complain if their answer is "No". It's only $25, not $250.

Quote:
Originally Posted by mark007 View Post
this ilok is great for software license protection, but sometimes comes in the way of honest customers who paid full price and yet have to suffer.
The only thing you will suffer here is some time without that asset and a $25 hit from your bank account for a mistake you made, and the latter is only true if AVID doesn't help you out.
__________________
Jonathan S. Abrams, CEA, CEV, CBNT
Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
Reply With Quote
  #3  
Old 01-05-2013, 09:12 AM
mark007 mark007 is offline
Member
 
Join Date: Jul 2008
Posts: 18
Default Re: License across 2 iloks

Thanks for the answers, that make me feel much better.

I have another question, might not be totally related to the first question. Its still about licenses across 2 iloks, though.

I have PTHD9 on the third ilok (lets call it say ilok-1), and PT8 on my other ilok (lets call this ilok-2), both systems I own, one at my office/studio and other on my laptop/home.
Since I purchased the expansion pack and this one is on yet another ilok (lets call it ilok3), that licenses Structure, Velvet, Hybrid and one or two more items, can I use this bundle (thats on the third ilok), at both places, as it is an extra Ilok, keeping the original iloks intact? Of course I wont be using it simultaneously on 2 machines, staying withing the terms and conditions of AVID software licensing.

In other words, can I have licenses across two iloks, on the same machine?

Example:
weekday setup:machine 1 has PDHD9 on ilok1 and structure on ilok2.
weekend setup:machine 2 has PTLE8 on lkok 3 and structure on ilok2
Thanks.
Reply With Quote
  #4  
Old 01-05-2013, 10:03 AM
Craig F Craig F is offline
Member
 
Join Date: Aug 2000
Location: Portland, OR
Posts: 12,591
Default Re: License across 2 iloks

yes, I have a few machine with 3 iLoks
Core iLok
Waves iLok
Floater iLok
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911

PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements


Thank you,

Craig
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Multiple iLoks, Single PT License DelawareAve95 Getting Started 5 04-12-2014 03:00 PM
Can not download Pro Tools 11 license to my iLok2 -incomplete license surrender issue StereoZzilla Pro Tools 11 10 01-04-2014 11:11 PM
iLok License Manager - LICENSE TRANSFER ERROR MESSAGE jzacks524 General Discussion 6 06-26-2013 05:43 PM
ilok - Cannot download license: Pro Tools 10+9 Bundle requires surrender of license soukotta Pro Tools 10 10 09-25-2012 07:22 AM
NO iLok License Card with GSM format license chip willy wonka 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 04-19-2007 10:26 PM


All times are GMT -7. The time now is 06:55 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com