Eleven Rack Ableton Help

[Havoc54]

Hello all,

I am currently trying to get my eleven rack to work with ableton. I have the ableton program set up to output sound to 1/2 in the eleven rack through ASIO. However on the eleven rack it is only outputting the sound from ableton through the front headphone jack and not through the mains on the back to my monitors. Can anyone help with this problem?

Thanks

[junkgear]

Do you get any sound from the 11R to the main outs? Like when you are using it standalone, without the DAW, do you hear your guitar sound through the monitors?

If not, make sure you have the Volume Control in settings set to Main Outputs.

The headphone outs mirror the main outs. There is also a setting to offset the headphone volume from the mains volume, but let's see if you get any sound out of your 11R mains first.

[Havoc54]

I figured out that problem, however I am now getting a BSOD every 30 minutes or so. Any idea what could be wrong?

[Darryl Ramm]

Way more info expected here if you are asking for help. Including exact OS version, exact driver version and a SiSoft Sandra report, etc. See what is expected from you under the "Help Us Help You" link up the top of each DUC web page.

Yes your system is sick. It may be but is likely not the Eleven Rack hardware.

Make sure systems optimization are done for Pro Tools (yes I know you are not using Pro Tools)... also under that "Help Us Help You" link. Especially system sleep/suspend is disabled (and you don't allow the computer to sleep/suspend manually when the Eleven Rack is ever attached and powered on... including suspending your laptop when you close the lid (just a guess....but uh), and USB Power management is disabled).

Make sure you are not concurrently trying to use the Eleven Rack with Ableton and some other program or as a Windows system sound device.... that can cause all sorts of problems, but not usually this crash.

If still having problems (and I expect you will) you should uninstall and reinstall the latest Eleven Rack driver compatible with your OS.

Try different USB ports.

If that does still not solve issues then I would do a clean test install of your OS on a spare drive or partition and just install the Eleven Rack driver and see if the Eleven Rack works reliably as a system sound device, then install Ableton and test if that works OK. If all that testing fails it likely points to hardware problems on your computer, or less likely in the Eleven Rack, but you can also test the Eleven Rack on another computer. If that test does work then you have a corrupted Windows install and you should reinstall everything on that new drive/partition you are testing with, or try recovering from a backup. Make sure you have full backups of your current drives/partitions before doing this as it's easy to make a mistake and wipe your current stuff.

[Havoc54]

Originally Posted by Darryl Ramm

Way more info expected here if you are asking for help. Including exact OS version, exact driver version and a SiSoft Sandra report, etc. See what is expected from you under the "Help Us Help You" link up the top of each DUC web page.

Yes your system is sick. It may be but is likely not the Eleven Rack hardware.

Make sure systems optimization are done for Pro Tools (yes I know you are not using Pro Tools)... also under that "Help Us Help You" link. Especially system sleep/suspend is disabled (and you don't allow the computer to sleep/suspend manually when the Eleven Rack is ever attached and powered on... including suspending your laptop when you close the lid (just a guess....but uh), and USB Power management is disabled).

Okay all of this is now done. Most of it was already configured properly. I never let the computer sleep or close the lid.

Make sure you are not concurrently trying to use the Eleven Rack with Ableton and some other program or as a Windows system sound device.... that can cause all sorts of problems, but not usually this crash.

The only thing using the Eleven Rack is Ableton.

If still having problems (and I expect you will) you should uninstall and reinstall the latest Eleven Rack driver compatible with your OS.

Try different USB ports.

If that does still not solve issues then I would do a clean test install of your OS on a spare drive or partition and just install the Eleven Rack driver and see if the Eleven Rack works reliably as a system sound device, then install Ableton and test if that works OK. If all that testing fails it likely points to hardware problems on your computer, or less likely in the Eleven Rack, but you can also test the Eleven Rack on another computer. If that test does work then you have a corrupted Windows install and you should reinstall everything on that new drive/partition you are testing with, or try recovering from a backup. Make sure you have full backups of your current drives/partitions before doing this as it's easy to make a mistake and wipe your current stuff.

I'm working on getting the Sandra report and other info now. Thanks for the help.

I am on eleven rack driver 1.1.11

Host Name: SamONeal-PC
Workgroup: WORKGROUP

< Computer >
Model: AlienWare (Dell) M18xR2 103C_5335KV
Serial Number: 5M7BHV1
Chassis: AlienWare (Dell) Portable
Mainboard: AlienWare (Dell) M18xR2
Serial Number: .5M7BHV1.CN1296128V0019.
BIOS: AlienWare (Dell) A08 06/29/2012
Total Memory: 32GB DDR3 SO-DIMM

< Processors >
Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz (4C
8T 3.59GHz, 3.6GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot: FC PGA988 (G2)

< Chipset >
Memory Controller: Dell Core (Ivy Bridge) Mobile DRAM Controller
100MHz, 2x 16GB DDR3 SO-DIMM 1.6GHz 128-bit

< Memory Module(s) >
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

< Video System >
Monitor/Panel: SAMSUNG
(1600x1200, 7.2")
Monitor/Panel: Samsung Generic PnP Monitor (1920x1080,
HGT3J€184HT
, 18.5")
Video Adapter: NVIDIA GeForce GTX 675M (8CU 384SP SM5.0
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit, PCIe
2.0 x16)
Video Adapter: NVIDIA GeForce GTX 675M (8CU 384SP SM5.0
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit, PCIe
2.0 x16)

< Graphics Processor >
CUDA: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
CUDA: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
OpenCL: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 128kB L2, 2GB 1.5GHz 256-bit)
OpenCL: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 128kB L2, 2GB 1.5GHz 256-bit)
D3D 11: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
D3D 11: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
OpenGL: GeForce GTX 675M/PCIe/SSE2 (2GB)
OpenGL: GeForce GTX 675M/PCIe/SSE2 (2GB)

< Storage Devices >
3x Seagate ST2000LM003 HN-M201:1TB (C:)
SAMSUNG SSD PM830 mSATA 32GB (:30GB
Seagate ST2000DM001-1E6164 (2T:2TB (E:)
Seagate ST5000DM000-1FK178 (5T:5TB (F:)
HL-DT-ST DVDRW/BDROM CA40N (6.:6GB (D:)

< Logical Storage Devices >
System Reserved: 100MB (NTFS, 4kB) @ 3x Seagate ST2000LM003 HN-
M201RAD (1.5TB, RAID0/SATA600, SCSI-4, 2.5",
5400rpm, 32MB Cache)
Seagate Expansion Drive (E:): 2TB (NTFS, 4kB) @ Seagate ST2000DM001-1E6164
(2TB, USB3/SATA300/600, 3.5", 7200rpm)
Seagate Backup Plus Drive (F:):5TB (NTFS, 4kB) @ Seagate ST5000DM000-1FK178
(5TB, USB3/SATA300/600, 3.5", 5980rpm, 16MB
Cache)
Hard Disk (C:): 1TB (NTFS, 4kB) @ 3x Seagate ST2000LM003 HN-
M201RAD (1.5TB, RAID0/SATA600, SCSI-4, 2.5",
5400rpm, 32MB Cache)
Rocksmith2014 (D:): 6GB (CDFS, 2kB, Read-Only) @ HL-DT-ST DVDRW/
BDROM CA40N (6.6GB, SATA150, BD-R, DVD+-RW,
CD-RW, 2MB Cache)

< Peripherals >
LPC Hub Controller #1: Dell Panther Point LPC Controller
Audio Device: Dell Panther Point High Definition Audio
Controller
Audio Codec: Creative Labs 0011
Audio Device: Dell GF110 High Definition Audio Controller
Audio Codec: nVidia 0016
Audio Codec: nVidia 0016
Audio Codec: nVidia 0016
Disk Controller: Dell Mobile SATA RAID Controller
Disk Controller: Dell PCIE CardReader
USB Controller #1: Dell Panther Point USB xHCI Host Controller
USB Controller #2: Dell Panther Point USB Enhanced Host
Controller #2
USB Controller #3: Dell Panther Point USB Enhanced Host
Controller #1
SMBus/i2c Controller #1: Intel ICH SMBus
SMBus/i2c Controller #2: IPMI T0 Controller

[Havoc54]

Here is the Sandra Report:

< Computer >
Model: AlienWare (Dell) M18xR2 103C_5335KV
Serial Number: 5M7BHV1
Chassis: AlienWare (Dell) Portable
Mainboard: AlienWare (Dell) M18xR2
Serial Number: .5M7BHV1.CN1296128V0019.
BIOS: AlienWare (Dell) A08 06/29/2012
Total Memory: 32GB DDR3 SO-DIMM

< Processors >
Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz (4C
8T 3.59GHz, 3.6GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot: FC PGA988 (G2)

< Chipset >
Memory Controller: Dell Core (Ivy Bridge) Mobile DRAM Controller
100MHz, 2x 16GB DDR3 SO-DIMM 1.6GHz 128-bit

< Memory Module(s) >
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

< Video System >
Monitor/Panel: SAMSUNG
(1600x1200, 7.2")
Monitor/Panel: Samsung Generic PnP Monitor (1920x1080,
HGT3J€184HT
, 18.5")
Video Adapter: NVIDIA GeForce GTX 675M (8CU 384SP SM5.0
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit, PCIe
2.0 x16)
Video Adapter: NVIDIA GeForce GTX 675M (8CU 384SP SM5.0
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit, PCIe
2.0 x16)
< Graphics Processor >
CUDA: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
CUDA: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
OpenCL: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 128kB L2, 2GB 1.5GHz 256-bit)
OpenCL: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 128kB L2, 2GB 1.5GHz 256-bit)
D3D 11: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
D3D 11: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
OpenGL: GeForce GTX 675M/PCIe/SSE2 (2GB)
OpenGL: GeForce GTX 675M/PCIe/SSE2 (2GB)

< Storage Devices >
3x Seagate ST2000LM003 HN-M201:1TB (C:)
SAMSUNG SSD PM830 mSATA 32GB (:30GB
Seagate ST2000DM001-1E6164 (2T:2TB (E:)
Seagate ST5000DM000-1FK178 (5T:5TB (F:)
HL-DT-ST DVDRW/BDROM CA40N (6.:6GB (D:)

< Peripherals >
LPC Hub Controller #1: Dell Panther Point LPC Controller
Audio Device: Dell Panther Point High Definition Audio
Controller
Audio Codec: Creative Labs 0011
Audio Device: Dell GF110 High Definition Audio Controller
Audio Codec: nVidia 0016
Audio Codec: nVidia 0016
Audio Codec: nVidia 0016
Disk Controller: Dell Mobile SATA RAID Controller
Disk Controller: Dell PCIE CardReader
USB Controller #1: Dell Panther Point USB xHCI Host Controller
USB Controller #2: Dell Panther Point USB Enhanced Host
Controller #2
USB Controller #3: Dell Panther Point USB Enhanced Host
Controller #1
SMBus/i2c Controller #1: Intel ICH SMBus
SMBus/i2c Controller #2: IPMI T0 Controller

[Havoc54]

Host Name: SamONeal-PC
Workgroup: WORKGROUP

< Computer >
Model: AlienWare (Dell) M18xR2 103C_5335KV
Serial Number: 5M7BHV1
Chassis: AlienWare (Dell) Portable
Mainboard: AlienWare (Dell) M18xR2
Serial Number: .5M7BHV1.CN1296128V0019.
BIOS: AlienWare (Dell) A08 06/29/2012
Total Memory: 32GB DDR3 SO-DIMM

< Processors >
Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz (4C
8T 3.59GHz, 3.6GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot: FC PGA988 (G2)

< Chipset >
Memory Controller: Dell Core (Ivy Bridge) Mobile DRAM Controller
100MHz, 2x 16GB DDR3 SO-DIMM 1.6GHz 128-bit

< Memory Module(s) >
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module: Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-
12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

< Video System >
Monitor/Panel: SAMSUNG
(1600x1200, 7.2")
Monitor/Panel: Samsung Generic PnP Monitor (1920x1080,
HGT3J€184HT
, 18.5")
Video Adapter: NVIDIA GeForce GTX 675M (8CU 384SP SM5.0
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit, PCIe
2.0 x16)
Video Adapter: NVIDIA GeForce GTX 675M (8CU 384SP SM5.0
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit, PCIe
2.0 x16)

< Graphics Processor >
CUDA: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
CUDA: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
OpenCL: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 128kB L2, 2GB 1.5GHz 256-bit)
OpenCL: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 128kB L2, 2GB 1.5GHz 256-bit)
D3D 11: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
D3D 11: NVIDIA GeForce GTX 675M (384SP 8C 620MHz/
1.24GHz, 512kB L2, 2GB 1.5GHz 256-bit)
OpenGL: GeForce GTX 675M/PCIe/SSE2 (2GB)
OpenGL: GeForce GTX 675M/PCIe/SSE2 (2GB)

< Storage Devices >
3x Seagate ST2000LM003 HN-M201:1TB (C:)
SAMSUNG SSD PM830 mSATA 32GB (:30GB
Seagate ST2000DM001-1E6164 (2T:2TB (E:)
Seagate ST5000DM000-1FK178 (5T:5TB (F:)
HL-DT-ST DVDRW/BDROM CA40N (6.:6GB (D:)

< Logical Storage Devices >
System Reserved: 100MB (NTFS, 4kB) @ 3x Seagate ST2000LM003 HN-
M201RAD (1.5TB, RAID0/SATA600, SCSI-4, 2.5",
5400rpm, 32MB Cache)
Seagate Expansion Drive (E:): 2TB (NTFS, 4kB) @ Seagate ST2000DM001-1E6164
(2TB, USB3/SATA300/600, 3.5", 7200rpm)
Seagate Backup Plus Drive (F:):5TB (NTFS, 4kB) @ Seagate ST5000DM000-1FK178
(5TB, USB3/SATA300/600, 3.5", 5980rpm, 16MB
Cache)
Hard Disk (C:): 1TB (NTFS, 4kB) @ 3x Seagate ST2000LM003 HN-
M201RAD (1.5TB, RAID0/SATA600, SCSI-4, 2.5",
5400rpm, 32MB Cache)
Rocksmith2014 (D:): 6GB (CDFS, 2kB, Read-Only) @ HL-DT-ST DVDRW/
BDROM CA40N (6.6GB, SATA150, BD-R, DVD+-RW,
CD-RW, 2MB Cache)

< Peripherals >
LPC Hub Controller #1: Dell Panther Point LPC Controller
Audio Device: Dell Panther Point High Definition Audio
Controller
Audio Codec: Creative Labs 0011
Audio Device: Dell GF110 High Definition Audio Controller
Audio Codec: nVidia 0016
Audio Codec: nVidia 0016
Audio Codec: nVidia 0016
Disk Controller: Dell Mobile SATA RAID Controller
Disk Controller: Dell PCIE CardReader
USB Controller #1: Dell Panther Point USB xHCI Host Controller
USB Controller #2: Dell Panther Point USB Enhanced Host
Controller #2
USB Controller #3: Dell Panther Point USB Enhanced Host
Controller #1
SMBus/i2c Controller #1: Intel ICH SMBus
SMBus/i2c Controller #2: IPMI T0 Controller

[Havoc54]

Updated with proper info

[Darryl Ramm]

The OS part was not included in the Sandra report but I assume it is Windows 7 and do compatible with the driver.

Nothing else stands out so I would keep going down the troubleshooting list I have earlier.

—-

Not relevant but uh those 5,400 rpm drives... striping those is like putting lipstick on a pig. If you do end up reinstalling Windows I would take that opportunity to replace those 5,400 rpm drives with some Samsung SATA SSDs.


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