Creative collection error 2147213312

[scgallagher]

I have came to my ropes end with this problem and try everything I know plus some of the advice in some of this threads. first I like to say I don't own a kenstoning mouse or track ball now with that out of the way. I was running PT 7.4 and got the free upgrade to 8.0. So I uninstall 7.4 and delete all the files and folder then I install PT 8.0 serveral times and keep getting the same error that creative collection returned error 214723312 then when i click ok another window pop up and says " some pro tool audio file conversion requires certain microsoft wondows media files that are not persent on this system to place these files on this system, please run the windows media installer on the pro tools install cd1" I don't have the cd becuase this was a downlaod I've try to talk to digi tech support but they are not replying to me and I'm tried of wait. can anyone help me