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  #1  
Old 09-20-2020, 02:53 AM
zsarbomba zsarbomba is offline
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Default Heat Vanished

I thought Heat was free on subscription? & I had it for almost two months I was mixing with it. Then yesterday it disappeared. This below from Avid:
"HEAT is included with all Pro Tools and Pro Tools | Ultimate subscriptions at no extra charge." https://www.avid.com/plugins/heat
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  #2  
Old 09-20-2020, 02:54 AM
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JFreak JFreak is offline
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Default Re: Heat Vanished

What does your iLok License Manager say about it? HEAT only needs to see the license on your key.
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  #3  
Old 09-20-2020, 03:20 AM
zsarbomba zsarbomba is offline
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Default Re: Heat Vanished

Says Heat is expired and needs to be refreshed but PT is active which I don't get as Avid have claimed Heat is free. And it was only a few days ago my sub was refreshed.
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Old 09-20-2020, 03:24 AM
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JFreak JFreak is offline
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Default Re: Heat Vanished

Have you opened a support case already?
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  #5  
Old 09-20-2020, 03:28 AM
zsarbomba zsarbomba is offline
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Default Re: Heat Vanished

Now Ive logged into iLok it says it's expired and is greyed out.
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  #6  
Old 09-20-2020, 03:28 AM
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JFreak JFreak is offline
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Default Re: Heat Vanished

Open a support case on Avid Support and if your case gets stuck we may be able to escalate it
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Janne
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  #7  
Old 09-20-2020, 03:30 AM
zsarbomba zsarbomba is offline
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Default Re: Heat Vanished

Will do.. Thank you..
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  #8  
Old 09-20-2020, 03:31 AM
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Default Re: Heat Vanished

No problem
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  #9  
Old 09-20-2020, 09:26 AM
SomeOtherGuy SomeOtherGuy is offline
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Default Re: Heat Vanished

I've never been able able to find the Heat installer, and I have PT Ultimate. Any help appreciated...
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Old 09-20-2020, 09:27 AM
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Default Re: Heat Vanished

Quote:
Originally Posted by SomeOtherGuy View Post
I've never been able able to find the Heat installer, and I have PT Ultimate. Any help appreciated...
HEAT is automatically installed with PT, it only needs to see the license.
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