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  #1  
Old 11-27-2020, 03:44 PM
TheMusicGuy TheMusicGuy is offline
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Default DigiLink I/O license not found

Urgent. My PT Ultimate renewal expired on 11/10/20. I renewed and now it shows Digilink I/0 license not found. Avid is closed until Monday. There is a 30day grace period to renew, I was within that period. I purchased HDX system brand new when it first came out and was all registered properly.

Anybody have any advice how to get this fixed? On what happened? Honestly I'm a bit lost with all the terminology from all the different types of owning/subscriptions. I renew the same time every year.

Thank you! Case # 04066172

Last edited by TheMusicGuy; 11-27-2020 at 04:30 PM. Reason: update info w support case #
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Old 11-27-2020, 04:13 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: DigiLink I/O license not found

Open a support incident online. Post the number here.
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  #3  
Old 11-27-2020, 04:21 PM
TheMusicGuy TheMusicGuy is offline
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Default Re: DigiLink I/O license not found

Thanks. Like this? Case # 04066172
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Old 11-27-2020, 04:27 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: DigiLink I/O license not found

Yes, and hopefully helpful folks here like jeffro or a mod can now escalate this and make sure it's followed up on. Unfortunately there seems to be lots of licensing issues flying around.

Last edited by Darryl Ramm; 11-27-2020 at 04:40 PM.
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Old 11-27-2020, 04:31 PM
TheMusicGuy TheMusicGuy is offline
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Default Re: DigiLink I/O license not found

Thanks agin
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  #6  
Old 11-27-2020, 05:21 PM
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jeffro jeffro is offline
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Default Re: DigiLink I/O license not found

Sorry for the trouble. I'm technically out till Monday but I deposited a temp to get you up and running while awaiting a case response.
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  #7  
Old 11-27-2020, 06:18 PM
TheMusicGuy TheMusicGuy is offline
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Default Re: DigiLink I/O license not found

Jeffro-Thank you so much. Means the world to me right now! Happy Thanksgiving
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  #8  
Old 12-12-2020, 06:09 PM
Plethoraguy Plethoraguy is offline
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Default Re: DigiLink I/O license not found

Exact same issue. PT Ultimate just auto renewed but digilink io expired. What the Heck, AVID???

I opened a support ticket but it's the weekend >:C
Jeffro can you help me out?

support ticket 04077569
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  #9  
Old 12-12-2020, 06:26 PM
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jeffro jeffro is offline
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Default Re: DigiLink I/O license not found

Quote:
Originally Posted by Plethoraguy View Post
...PT Ultimate just auto renewed but digilink io expired...
Eek! Will check your case and reply...
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  #10  
Old 12-12-2020, 06:47 PM
Plethoraguy Plethoraguy is offline
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Default Re: DigiLink I/O license not found

WOW! That was fast! Yes digilink io renewed now for another year, Session opens with HDX, all is well. Thank you for your help!
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