How/Where are my eleven rack drivers...

[leblanc74]

I want to upgrade to the latest firmware version; however, it shows that I do not have the latest eleven rack drivers installed, I have looked everywhere. Can someone please guide me to where it is...thank you

[L-Dogg]

I am in the process of doing this. Go to Support> Support and Downloads>ProTools LE select Eleven Rack from dropdown>Downloads>Eleven Rack Update for Pro Tools 8.0.1>scroll all the way down to " Standalone Digidesign CoreAudio Drivers Installer v8.0.1 (Mac)
54.47 MB " or " Standalone Eleven Rack Audio Driver Installer (Windows) "

Hope that helps. Took me a minute also.

Update: Just worked for me! Good luck.

[leblanc74]

thank you for the fast response, I have installed the driver; however, the eleven rack update firmware is still stating that the driver is not installed... I have rebooted the computer a few times and still no show...

[Avid]

What version does your Eleven Rack display? The firmware update and instructions are on this page:

Eleven Rack Firmware Update Version 1.0.1

Updating your Eleven Rack to Firmware Version 1.0.1

Make sure your Eleven Rack unit requires this update by checking the currently installed firmware version number:

* Press and hold the Edit/Back button to access the User Options menu.
* Once the User Options menu appears, use the Scroll wheel to highlight "Firmware Version" and press the SW1 button, which is labeled SELECT.
* If the displayed firmware version is "510", you should run this updater.
* If the displayed firmware version is v 1.0.1 or higher, you do not need to run this updater.

[reycantong]

Try to check this out:
http://duc.digidesign.com/showthread.php?t=258433

[leblanc74]

So this is what I am doing...
I have Vista Home NTFS file system and 0510 11R firmware...

turn off my Norton antivirus, everything OK...

Click on Repair for the ElevenRack Driver 1.0.8 (X64), everything OK...

click on eleven rack firmware updater and receive this message..."eleven rack drivers are not installed on your computer. Please download and install the latest drivers and retry this update".

I am trying it with the 11R turned on and turned off... I do not have any issues with the 11R communicating with my computer, I have installed Pro Tools LE and I am able to change the 11R parameters within ProTools...

[jPaul]

I did what you said, but it still tells me I need to install the drivers. What am I missing here?

[drew3415]

I had a similar issue on Windows XP. It finally worked after:

1) I uninstalled the 8.0.1 Eleven update
2) Made sure the Eleven Rack was connected via USB and powered up.
3) Re-installed the Eleven 8.0.1 Update and followed with the firmware update while the Rack was connected via USB and powered up.

NOTE: I dont think the standalone driver has anything to do with this. Also I already had PT 8.0 installed and running before I bought Eleven Rack. I updated to 8.0.1 but when I did the other updates for Eleven to work with PT 8.0.1 I did not have the Rack turned on (I believe the document states to power it off and turn it on when prompted but it never did prompt).

Also ILok was not fully recognized after the update so I needed to download and re-install the latest drivers on Ilok http://www.paceap.com/dldrvr.html

[leblanc74]

I still was not able to update my 11R...
Uninstall Protools, etc... I tried every possible solution on my Windows Vista; futhermore, this is what I did yesterday, I took my friends' computer, formated and install fresh WinXP, updated it to service pack 3 and disabled all securities...

Install digi driver, then my usb was reconizing the 11R when plugged in....

retried the update firmware...and [B]STILL has the same message [/B]"The Eleven Rack drivers are not installed on your computer. Please download and install the latest drivers and retry this update."


this is really fustrating... try to update my 11R from windows vista, no luck, tried WinXP, still no luck...

The drivers and firmware are from
http://www.digidesign.com/index.cfm?...MP=DD-BN-11R20
and
http://www.paceap.com/dldrvr.html
and I even tried this link
http://www.digidesign.com/index.cfm?...4&itemid=40112

My last hope is that I know someone with a Macbook so I have downloaded the drivers and updated firmware for a Mac... I will take another try at it

[drew3415]

Did you have the rack powered on and connected via USB when you ran the 8.0.1 update for Eleven Rack and PT, before you installed the drivers? That seemed to do the trick for me.