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Old 04-08-2021, 01:01 PM
oldskool oldskool is offline
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Default 2021.3 firmware update broke HDN card

I have a Mac Pro with Native PCI card connected via Digilink cables to MTRX Studio.

Before updating to PTU 2021.3 the HDNative engine worked properly. After updating, which updated the HDN card's firmware the card no longer works. It is still selectable in the "Playback Engine" setting, however, selecting "HD Native" results in the following error message:

"Audio processing could not complete due to conflicts or clocking issue." (abbreviated)

Piping audio from other applications (iTunes, QTPlayer, Logic, etc.) via HD Native results in a frozen playhead and no audio.

The other audio engines still work fine with the MTRX Studio. (Dante and Dolby Audio Bridge)

I wiped and re-applied the firmware update with the same results.

Has anyone encountered this issue, and what should I do next?

Last edited by oldskool; 04-08-2021 at 03:12 PM.
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Old 04-09-2021, 08:23 AM
XJENSEN XJENSEN is offline
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Default Re: 2021.3 firmware update broke HDN card

You should also update the HD Driver.
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Old 04-09-2021, 12:39 PM
oldskool oldskool is offline
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Default Re: 2021.3 firmware update broke HDN card

Thanks XJENSEN for the suggestion.

I ended up restoring operation of the system with the help of John from AVID Support. He suggested rolling back the HD Driver to 2020.12, and that fixed it. I will update this thread if I get any information from him for others who may have this problem.
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Old 04-09-2021, 01:04 PM
XJENSEN XJENSEN is offline
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Default Re: 2021.3 firmware update broke HDN card

Interesting. So, there appears to be a problem with the 2021.3 HD Driver?
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Old 04-09-2021, 01:20 PM
oldskool oldskool is offline
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Default Re: 2021.3 firmware update broke HDN card

Quote:
Originally Posted by XJENSEN View Post
Interesting. So, there appears to be a problem with the 2021.3 HD Driver?
In my case, yes. I looked all over the internet and couldn't find another person who experienced the same issue. I'll post what AVID says here as soon as they respond to my case update.
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