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  #1  
Old 09-23-2011, 04:19 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
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Thumbs down Scorch store transaction error. You succesfully paid for this score but an error.....

Occurred. Please contact support: http://www.avid.com/scorch/support.

Only there is no contact form for support at the web page only a forum address.

Can anyone help me get the score I've paid for?

Scorch still functions fine, I've tried rebooting it, still doesn't work, listed in purchases but when I try to 'redownload' I keep getting this error.
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  #2  
Old 09-23-2011, 05:24 AM
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Sam.Butler Sam.Butler is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.

Sam
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  #3  
Old 09-26-2011, 03:42 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

I still cannot get my score, it the receipt server still down?

I would have thought a 'is transaction valid' type check should have been done by the software before allowing me to spend money on something it was impossible for me to download.
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  #4  
Old 09-27-2011, 03:48 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi deepfried,

Can you let me know the title and composer of the piece in question and I'll check up on your account for you at this end?

Also, the Apple receipt server that went down before has now been restored to it's former health, (see here: http://duc.avid.com/showthread.php?t=308032) and in-app purchasing should therefore be working properly too.

Best wishes,

Joe
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  #5  
Old 09-27-2011, 04:57 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Premonition by Joe Satriani £1.99 Hal Leonard version.
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  #6  
Old 09-27-2011, 04:59 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi there,

It should be waiting for you to download now!

Best wishes,

Joe
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  #7  
Old 09-29-2011, 12:36 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Tried again same error.
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  #8  
Old 09-30-2011, 09:08 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi there,

I'm going to contact you directly via your e-mail address to get hold of your iPad's UDID, which will allow us to look into why the download is failing. I'll be in touch very shortly.

Best wishes,

Joe
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  #9  
Old 10-16-2011, 04:57 AM
ohmio79 ohmio79 is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi,
I had the same problem. I tried to buy a piano score (La vida breve - Manuel de Falla). I was purchased but I coudn't download it. I tried three times.

Regards.
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  #10  
Old 11-07-2011, 07:08 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hello Ohmio79,

I'll reply to you via our support centre, I'm sure we can get this rectified.

Best wishes,

Joe
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