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  #1  
Old 10-16-2019, 06:53 PM
H-man H-man is offline
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Location: Jersey City, NJ
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Default Does AVID answer anything...phones...e-mail? WTF

Okay,

This is completely unacceptable. I paid and renewed my PT perpetual license on Oct. 9, and the code I was given does not work. I have called AVID, e-mailed, opened cases and ZERO response.

I'm pretty chill, but this is totally not cool. If any mods are reading this....Please help me. How can you run a business like this? Just ask AVID. lol

Back to work I go.
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  #2  
Old 10-16-2019, 07:00 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Does AVID answer anything...phones...e-mail? WTF

What is your case number?
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  #3  
Old 10-16-2019, 07:04 PM
H-man H-man is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Quote:
Originally Posted by Darryl Ramm View Post
What is your case number?
Hey Darryl,

Thanks for the help the other day. Just feeling really frustrated at this point.

Request Number....03803096.

I actually send another e-mail a few days before this one.
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Old 10-16-2019, 07:16 PM
CygnusX-1Bk2 CygnusX-1Bk2 is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Hmm. I recently sent in a ticket that got responded to then followed up with a call which was answered and even got a call back by a tech.

Couldn't resolve my issue but told me they are looking into it and I found a work around.
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  #5  
Old 10-16-2019, 07:37 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Does AVID answer anything...phones...e-mail? WTF

I know how frustrating this must be.

I've asked one of the moderators if they can check in with Avid support to followup on this case.

(I am not sure it's needed but just in case where/how was that "request number" obtained?)

In the meantime lets not create any more thread so folks can find all the related info easily, the mods may merge all the posts into one thread anyhow.

This one and ... http://duc.avid.com/showthread.php?t=406732
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  #6  
Old 10-16-2019, 07:51 PM
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Southsidemusic Southsidemusic is online now
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Escalated to Avid support and admins.
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  #7  
Old 10-16-2019, 08:07 PM
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arche3 arche3 is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Avid support is one dude in a basement.
The rest of them are at the film studios sucking up to Speilberg. Us music hacks don't have enough $$$$ to matter.

Sent from my SM-G975U using Tapatalk
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  #8  
Old 10-16-2019, 08:46 PM
H-man H-man is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Alright my peeps!

Thanks for all the help and I hate to sound like a whiner. I just want to get the new version going. Looks like we all have different experiences with tech support. lol.

I'm solid on 2018 for now, but there's a couple of cool features in 2019 that will speed up my workflow.

Thanks Daryl and mods for speeding up the process. I can't believe I have been using PT since 2001. Crazy how fast time is flying by.

Keep on creating my people.
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  #9  
Old 10-16-2019, 08:47 PM
H-man H-man is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Quote:
Originally Posted by arche3 View Post
Avid support is one dude in a basement.
The rest of them are at the film studios sucking up to Speilberg. Us music hacks don't have enough $$$$ to matter.

Sent from my SM-G975U using Tapatalk

Just noticed your join date of Jan. 2001...mine was Feb. of 2001. So crazy thinking back to 9-11 and the chaos of that day. I'm back home in SD, but that was some crazy stuff.

And yep, it probably is one dude in a basement. Literally. lol

Peace my friend!
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  #10  
Old 10-17-2019, 04:46 AM
XJENSEN XJENSEN is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Quote:
Originally Posted by H-man View Post
And yep, it probably is one dude in a basement. Literally. lol
Not sure about the basement, but the guy I had on the phone the other day indeed told me he was 'very busy' because he was the only one doing support for the moment. I could hardly believe what I heard.

Well.. If they also have only one developer to fix the long list of bugs, this would explain a lot.
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