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  #1  
Old 02-14-2012, 07:08 AM
dopplah dopplah is offline
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Default Avid - still waiting on PT10 license!

We went with the service plan upgrade from PT9 to PT10 about two weeks before the end of the year. We then had to wait about a month to get a temporary license of PT10 while they were "processing our order". Now that temp license has expired... and our order is still processing?

I have the software. All I need is a permanent iLok license. What is the holdup, Avid?

dopplah
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  #2  
Old 02-14-2012, 08:11 AM
KMcK KMcK is offline
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Location: Los Angeles
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Default Re: Avid - still waiting on PT10 license!

Check with your dealer, they should be the ones handling this for you.

Mine took about 2 days after getting the Service plan upgrade, someone's yanking your chain if your has taken over a month.
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Old 02-14-2012, 08:40 AM
dopplah dopplah is offline
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Default Re: Avid - still waiting on PT10 license!

My dealer claims to be handling it-- after raising more hell just got another TEMP license. I truly don't understand what the holdup could be on the full license.
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  #4  
Old 02-14-2012, 12:42 PM
Bender Bender is offline
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Default Re: Avid - still waiting on PT10 license!

Guitar center?
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  #5  
Old 02-14-2012, 01:51 PM
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AvidCS AvidCS is offline
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Post Re: Avid - still waiting on PT10 license!

Shouldn't have taken this long, looking into it and will report back...
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  #6  
Old 02-14-2012, 06:20 PM
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AvidCS AvidCS is offline
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Post Re: Avid - still waiting on PT10 license!

Haven't found an order based on your DUC email (there's product registered to another person at your domain, but nothing for that name/email either).

Can you start a support case from the Reg page so we can get more details including your dealer's name and number?

Please use the 'Submit your case to support here' link at http://www.avid.com/support/register/audio

Thanks!
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  #7  
Old 02-17-2012, 10:23 AM
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AvidCS AvidCS is offline
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Post Re: Avid - still waiting on PT10 license!

CS responded to your case, and it looks like you should be all set now. Thanks for your patience!
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