Not provided with license

[ajeter7]

Upgraded today to a subscription and ilok never had a license sent to it. My user name was correct as I went through the purchase process. Frustrating because I shelled out my cash, can't use pro tools now, and probably won't get resolution for a week. Anyone have ideas? Thanks.

[jeffro]

Originally Posted by ajeter7

Upgraded today to a subscription and ilok never had a license sent to it. My user name was correct as I went through the purchase process. Frustrating because I shelled out my cash, can't use pro tools now, and probably won't get resolution for a week. Anyone have ideas? Thanks.

Checked the account based on your community email address, and I see a Pro Tools Perpetual Bundle (with 10/11/12) deposited today to the iLok User ID linked from your my.avid.com account and it's activated to an iLok2. So I'll assume you solved this after posting, but please reply back or start a support case via the Support Center link in your Avid account if you need help. Thanks.