Pro Tools has stopped working

[mistamichal]

I have a problem every time I open Pro tools and try to create a new session. If I create a blank session or use a template, it's the same.

PT crashes when it gets to 'Restoring Tracks...' and the 'pro tools application has stopped working' message pops up with the following details:

Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 10.1.2.46
Application Timestamp: 4f7bf690
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: c0000005
Exception Offset: 000172d7
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

It's a fresh install of PT updated to 10.1.2, so no additional plugins installed. I haven't even installed the instrument packs or any extras yet.

Any help would be appreciated.
Cheers

[Shan]

Did it work previous? What version? Sandra Report?

Shane

[mistamichal]

Yes, it worked on version 10 fresh install and, sorry but I have no idea what a sandra report is.

EDIT: Found out what a Sandra report is:

SiSoftware Sandra

ID
Host Name : HAL-9000
Workgroup : WORKGROUP

Computer
Model : OEM To Be Filled By O.E.M.
Serial Number : To Be Filled By O.E.M.
Chassis : OEM Desktop
Mainboard : ASRock P67 Pro3 SE
BIOS : AMI (OEM) P1.20 06/22/2011
Intel vPro : 7.01.10.1065
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 3.79GHz Turbo, 3.8GHz IMC, 4x 256kB L2, 8MB L3)

Chipset
Memory Controller : ASRock Core (Sandy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Nanya M2F4G64CB8HB5N-CG 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya M2F4G64CB8HB5N-CG 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya M2F4G64CB8HB5N-CG 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya M2F4G64CB8HB5N-CG 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce GTX 580 (512 SM5.0 1.57GHz, 3GB 4GHz 384-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.57GHz/1.54GHz, 3GB 4GHz 384-bit)
Compute Shader Processor : NVIDIA GeForce GTX 580 (512SP 1.57GHz/1.54GHz, 3GB 4GHz 384-bit)
CUDA GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.57GHz/1.54GHz, 3GB 4GHz 384-bit)

Storage Devices
Corsair Force 3 SSD (120GB, SATA600, SSD) : 112GB (C:)
WDC WD10EARX-00N0YB0 (1TB, SATA600, 3.5") : 932GB (D:)
Hitachi HDS721010CLA332 (1TB, SATA300, 3.5", 7200rpm, 29MB Cache) : 932GB (E:)
ChipsBnk Multi-Reader (USB2) : N/A (G:)
Canon MG8100 series (USB2) : N/A (H:)
ATAPI DVD A DH20A3S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
DataDisk1 (D:) : 932GB (NTFS) @ WDC WD10EARX-00N0YB0 (1TB, SATA600, 3.5")
DataDisk2 (E:) : 932GB (NTFS) @ Hitachi HDS721010CLA332 (1TB, SATA300, 3.5", 7200rpm, 29MB Cache)
Hard Disk (C:) : 112GB (NTFS) @ Corsair Force 3 SSD (120GB, SATA600, SSD)
Removable Drive (G:) : N/A @ ChipsBnk Multi-Reader (USB2)
Removable Drive (H:) : N/A @ Canon MG8100 series (USB2)
Optical Drive (F:) : N/A @ ATAPI DVD A DH20A3S (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASRock P67 LPC Controller
LPC Legacy Controller 1 : T0 C3-33
Audio Device : ASRock Cougar Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : nVidia GF110 High Definition Audio Controller
Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3]
Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3]
Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3]
Serial Port(s) : 1
Disk Controller : ASRock Cougar Point 6 port SATA AHCI Controller
USB Controller 1 : ASRock Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : ASRock Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : ASRock Etron USB 3.0 Extensible Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MG8100 series Printer XPS (USB, Colour)
Printer : Canon MG8100 series Printer (USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)

Scanners and Cameras
Scanner : WIA Canon MG8100 ser (Scanner, USB)

Peripherals

Network Services
Network Adapter : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 7.6

[Shan]

Did you do the required W7 optimizations for PT? What hardware I/O?

Shane

[mistamichal]

Yep, done all that and I'm using a Phonic Firefly 808U.

I've uninstalled then reinstalled ver. 10 without the updates and it's working fine again, so I'll just stay with that for now and hopefully will be able to figure out what the problem is then I can update.

cheers

[albee1952]

Does anybody have a good-working P67 setup?