Pro Tools license expired on an Active Subscription

[Riatto]

Hello,

I'm having the exact same problem for two days now.
"Subscription expiration warning" window appears everytime I open PT 12.5

I just received the bill of my monthly payment,
my avid account tells me I'm fine till August 27th

This "Warning" tells me I have one day before I'm over.

Thank you for your help !

[Riatto]

Hi everyone
purchased PT 12 in May 2016

worked fine until two days ago

first I had a " Warning message " then this : " Subscription License has expired"

I received the bill for the payment, but no Pro Tools for tomorrow session
case 03009108

kinda worried here...

[jeffro]

Originally Posted by Riatto

...case 03009108...

Welcome to the community.

Answered via your support case so please check your registered email (inbox and spam folder). Thanks!

[Riatto]

Hello Jeffro,

thank you so much for responding so fast

seems to work ok

you probably saved my life tonite ( well, not exactly but... some teenagers won't stab me in the back tomorrow morning... thx ! )

all my best for fixing this bug...

[dcaronna99]

I am having the exact issue now - here in August. Very disconcerting. I have been taken in circles for days and finally got a temp lic that will expire tomorrow. Called back and went in another circle. I've ask for manager escalation. I can't believe a software company would have an issue with subscriptions for this long without solving.

[syeaney]

I have this same issue case #03009997 shows active on my account page but not in the ilok

[jeffro]

Originally Posted by dcaronna99

I am having the exact issue now ... finally got a temp lic that will expire tomorrow...

Originally Posted by syeaney

I have this same issue case #03009997 shows active on my account page but not in the ilok

I redeposited licenses for both so that you are up and running while CS investigates these failures.

[Tsk21790]

I am currently dealing with the same issue with my monthly subscription. Money came out of my account days ago and Avid's site states my subscription is good through August 31st, yet I am unable to open Pro Tools or activate any new license on iLok 2. Have an artist expecting a mix so this is a bit inconvenient, lol.

I submitted my support form so any further help would be appreciated. Case number 03010520.

Thanks everyone.

[jeffro]

Originally Posted by Tsk21790

I am currently dealing with the same issue with my monthly subscription. Money came out of my account days ago and Avid's site states my subscription is good through August 31st, yet I am unable to open Pro Tools or activate any new license on iLok 2. Have an artist expecting a mix so this is a bit inconvenient, lol.

I submitted my support form so any further help would be appreciated. Case number 03010520.

Thanks everyone.

Welcome to the community. I see the rep is working on this now... please check your iLok account as well as email for a case update.

[GillyTheKid]

So I had this same issue before Avid gave me a temp license I called the customer service line not the support line they handled it well and they said it didnt count as my tech support call. They took care of it within a couple days cause it was on a Saturday when I called but I really want to see if theres something I can do myself to get the license without having to contact Avid. A day without Protools is like a day without sunshine!