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#1
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Cant renew expired PTHD upgrade plan for Perpetual license
I’m having the same problem only I have a perpetual HD ultimate license... the upgrade plan expired in August 2018. I’ve tried to update and I get the message
Chosen ilok doesn’t have enough product licenses to upgrade. I can see my perpetual license in the licenses section? Any help on how to re activate my upgrade plan? Cheers Sam |
#2
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Cant renew expired PTHD upgrade plan for Perpetual license
I’m having trouble renewing my HD support and upgrade plan for perpetual HD ultimate license... the upgrade plan expired in August 2018. I’ve tried to update and I get the message
Chosen ilok doesn’t have enough product licenses to upgrade. I can see my perpetual license in the licenses section? Any help on how to re activate my upgrade plan? currently on : Mac OS Sierra 10.12.6 PT Ultimate HD 12.8.1 Cheers Sam |
#3
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Re: Cant renew expired PTHD upgrade plan for Perpetual license
You need a reinstatement plan (the more expensive one) because you let it lapse so long. You had a 1 month grace period after August when it expired.
So you cannot renew (the USD$399). You need to reinstate (US$999.)
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#4
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Re: Cant renew expired PTHD upgrade plan for Perpetual license
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Thanks for your help Cheers Sam |
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Re: Cant renew expired PTHD upgrade plan for Perpetual license
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#6
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Re: Cant renew expired PTHD upgrade plan for Perpetual license
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Thanks Jeffro, unfortunately thats been my issue. When trying to upgrade/reinstate/Subscribe to the updates and support package I am unable to do so.... Following the links to reinstate an update/support plan for my perpetual license, I'm met with an error stating that my ilok doesn't have enough product licenses to upgrade? any thoughts on how to get around this? |
#7
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Re: Cant renew expired PTHD upgrade plan for Perpetual license
If you have a qualifying license and have specified the correct iLok User ID then perhaps it's just the wrong upgrade. Will respond to your support case so please watch your email...
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