Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Windows

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 02-13-2015, 11:54 AM
blizzard blizzard is offline
Member
 
Join Date: Jan 2003
Location: Calgary, Alberta
Posts: 390
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

It's beyond my technical ability as well! But, thanks for your help with the corrupt plugin idea. That has got me up and working again at least. Although it's a bit tense working knowing that at any moment....BOOM BSOD!
__________________
DAW - Asus P9X79 / 32GB / i7-4820K / WIN7 PRO / VEPRO 5
PT 11.3.0 / Blacklion 003R / Microclock
Macbook Pro Retina / 2.8GHZ / 512GB SSD / PT 12.4
Reply With Quote
  #12  
Old 02-13-2015, 12:02 PM
mjslakeridge's Avatar
mjslakeridge mjslakeridge is offline
Member
 
Join Date: Mar 2013
Location: Houston, Texas
Posts: 1,054
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

Once you do get everything sorted out and have gone a few days without any issues, make an image clone of your operating system drive. (I use Acronis True Image Home). That way if something creeps back in later, you can restore to a known working configuration in a few minutes time.

There are some very capable technical folks on the DUC, if you still need help, just be patient and hope someone reads your thread.
__________________
"Whiskey Bottle...Brand New Car...Oak Tree You're in my Way" RVZ

Digi 002 rack , Command 8, Behringer ADA 8000, Tascam M-320B Mixer, Alesis Monitor Two Speakers, Vintage and Modern Tube Amps, Fender American Strat, 1973 Gibson SB-450 Bass, Epiphone Les Paul Traditional Pro, Roland W-30 Keyboard, Preimier XPK Fusion Drum Kit.
Reply With Quote
  #13  
Old 02-13-2015, 12:05 PM
blizzard blizzard is offline
Member
 
Join Date: Jan 2003
Location: Calgary, Alberta
Posts: 390
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

I have been using True Image for the last few years and it has proven to be invaluable for keeping my studio afloat. I have probably done at least 20 restores over the last week trying to problem solve!

Cheers
__________________
DAW - Asus P9X79 / 32GB / i7-4820K / WIN7 PRO / VEPRO 5
PT 11.3.0 / Blacklion 003R / Microclock
Macbook Pro Retina / 2.8GHZ / 512GB SSD / PT 12.4
Reply With Quote
  #14  
Old 02-13-2015, 12:33 PM
albee1952 albee1952 is offline
Member
 
Join Date: May 2004
Location: nashville
Posts: 34,742
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

+1 for Acronis(the others saved me from dragging out my soapbox). You might also consider shutting down and opening the case, and reseating every card and each stick of RAM, as well as all power connections Its amazing how often things get jarred loose just by a simple move from place to place Hope it stays working!
__________________
Gigabyte X79/intel i7 3930K, 32GB RAM, DIGI003 Rack
https://www.facebook.com/search/top/...0sound%20works


The better I drink...the more I mix.....

BTW, my name is Dave, but most people call me.........................Dave
Reply With Quote
  #15  
Old 02-13-2015, 12:42 PM
mesaone mesaone is offline
Member
 
Join Date: Oct 2010
Location: USA
Posts: 5,257
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

Do you have processor scheduling set to "background services"? You should.
It's buried in system settings.

Control panel > system > advanced system settings > advanced tab > performance section > click "settings" > advanced tab > adjust for best performance of background services

But that's just something simple to try out. It might be in your best interest to try the semi-nuclear option: completely remove and reseat all PCIe cards and RAM, then do a disk check. Then defrag, then reinstall VMR.

If that still doesn't fix it, then you can try an elevated command prompt and enter sfc /scannow . Replacing HAL.dll might be necessary, but that's an easy task if you have your Windows install disk on hand - just use recovery console.
__________________
Pro Tools HD 12.4, Pro Tools "Vanilla" 12.4, Artist Transport, 2x Artist Mix
Studio Blue: RME UCX, Win7 Pro, i7 960, 16GB || Studio Green: RME Babyface, Win10, i7 7700HQ, 16GB
Reply With Quote
  #16  
Old 02-13-2015, 04:02 PM
guitardom guitardom is offline
Member
 
Join Date: May 2004
Location: New Mexico
Posts: 6,777
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

If you are sure at this point VMR is the culprit, I would remove it completely, Clean the junk and registry with something such as CCLeaner. restart the machine, Re download the plugin. Be sure to right click it when installing and select "Run as Administrator" and give that a go. I would also be sure my graphics card drivers are up to date.
__________________

pro-tools-pc.com


TRASHER Pro Tools Utility(updated 3-6-18)

HD Native, Avid 16x16, Eleven Rack, Focusrite Clarett 8preX, UA Quad Apollo TB.

Intel I7 6800k
Win 10
Reply With Quote
  #17  
Old 02-14-2015, 10:41 AM
blizzard blizzard is offline
Member
 
Join Date: Jan 2003
Location: Calgary, Alberta
Posts: 390
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

Quote:
Originally Posted by albee1952 View Post
You might also consider shutting down and opening the case, and reseating every card and each stick of RAM, as well as all power connections
Quote:
Originally Posted by mesaone View Post
Do you have processor scheduling set to "background services"?

But that's just something simple to try out. It might be in your best interest to try the semi-nuclear option: completely remove and reseat all PCIe cards and RAM, then do a disk check. Then defrag, then reinstall VMR.

If that still doesn't fix it, then you can try an elevated command prompt and enter sfc /scannow . Replacing HAL.dll might be necessary, but that's an easy task if you have your Windows install disk on hand - just use recovery console.
Quote:
Originally Posted by guitardom View Post
If you are sure at this point VMR is the culprit, I would remove it completely, Clean the junk and registry with something such as CCLeaner. restart the machine, Re download the plugin. Be sure to right click it when installing and select "Run as Administrator" and give that a go. I would also be sure my graphics card drivers are up to date.
Okay some more to add. After all of your suggestions everything was running quite smoothly so I left it alone and got some work done. But then late last night I had some more problems. Not a BSOD but a ProTools crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 11.3.0.327
Application Timestamp: 54929f89
Fault Module Name: StackHash_7113
Fault Module Version: 6.1.7600.16915
Fault Module Timestamp: 4ec4b137
Exception Code: c0000374
Exception Offset: 00000000000c6ae2
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7113
Additional Information 2: 71138bde9dfc5993b75fa989722596da
Additional Information 3: 44dd
Additional Information 4: 44dd29dd3c46af7e878bc687c2eb5446

This was right after I had a Native Instruments plugin (hosted within VEPRO) encounter a fatal error. Shortly after, Pro Tools crashed. When trying to reboot after the crash, it took longer than usual. I have a SSD for system and it is usually very quick to boot. Once into Windows I could only see the desktop and none of my icons or toolbar. Couldn't ctrl+alt+del into task manager...nothing. So I shut down the machine did the following:

1) Opened case and checked all RAM, PCI, and power connections.
2) Restarted machine and Windows booted normally
3) Ran dskchk - everything normal
4) ran CCleaner and fixed all found problems, including removing anything from Slate Digital
5) Redownloaded Slate VMR and installed. (realized now that I did not Run as Admin when reinstalling)
6) Fired up Pro Tools and had the same freezing as before. So I moved VMR to unused plugs and everything ran fine.

So...I figured the Pro Tools crash was possibly related to something physical being loose in the machine because after I checked my connections it was running fine, apart from the VMR error. But to be honest, I can live without VMR for now...

So fast forward to this morning. I left my machine running but not PT. Fired up PT, opened a session and got this horrible distortion when playing back. I was getting this distortion before BSOD's last week. I thought to myself "here goes...gonna crash". So I shut down PT and BSOD.

Seems to be the hal again. Here is the analysis from WhoCrashed:

On Sat 2/14/2015 6:08:20 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021415-13962-01.dmp
This was probably caused by the following module: hal.dll (hal+0x2BC60)
Bugcheck code: 0xC2 (0x7, 0x1097, 0x40B0008, 0xFFFFFA801F77B390)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL


I ran the sfc /scannow and it did not show any problems. And yes I am running processor scheduling set to "background services". All AVID recommendations as per here http://avid.force.com/pkb/articles/e...oting/en349411

Any other ideas? Should I try and fix the hal?
__________________
DAW - Asus P9X79 / 32GB / i7-4820K / WIN7 PRO / VEPRO 5
PT 11.3.0 / Blacklion 003R / Microclock
Macbook Pro Retina / 2.8GHZ / 512GB SSD / PT 12.4
Reply With Quote
  #18  
Old 02-14-2015, 10:53 AM
blizzard blizzard is offline
Member
 
Join Date: Jan 2003
Location: Calgary, Alberta
Posts: 390
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

I should add that yesterday after finding out that the Avid driver crashed, I uninstalled and reinstalled the Avid 003 driver but used an earlier version 9.0.7 instead of 9.0.8.

After that things ran fine (until the BSOD this morning of course).
__________________
DAW - Asus P9X79 / 32GB / i7-4820K / WIN7 PRO / VEPRO 5
PT 11.3.0 / Blacklion 003R / Microclock
Macbook Pro Retina / 2.8GHZ / 512GB SSD / PT 12.4
Reply With Quote
  #19  
Old 02-14-2015, 11:41 AM
mesaone mesaone is offline
Member
 
Join Date: Oct 2010
Location: USA
Posts: 5,257
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

Have you tried repairing hal.dll? http://pcsupport.about.com/od/operat...on-windows.htm

I thumbed through the thread.. Unless I missed it, you haven't yet tried re-installing Pro Tools. And I don't see whether you have tried booting up in safe mode and trying it then... I'm fairly certain iLok is recognized in safe mode. If your interface is not, you can temporarily install ASIO4ALL so you can get into a session.

In fact, you can eliminate the 003 as a variable if you disconnect it (while the computer is OFF) and then use ASIO4ALL with your internal sound card. Pro Tools will then use your internal sound card, if you get a BSOD at that point then you can safely assume that the 003 was not the primary cause.

EDIT: One more troubleshooting step, you can load VMR in Blue Cat Patchwork and see what happens.
__________________
Pro Tools HD 12.4, Pro Tools "Vanilla" 12.4, Artist Transport, 2x Artist Mix
Studio Blue: RME UCX, Win7 Pro, i7 960, 16GB || Studio Green: RME Babyface, Win10, i7 7700HQ, 16GB

Last edited by mesaone; 02-14-2015 at 12:52 PM.
Reply With Quote
  #20  
Old 02-14-2015, 12:44 PM
guitardom guitardom is offline
Member
 
Join Date: May 2004
Location: New Mexico
Posts: 6,777
Default Re: Blue Screen Windows 7 - 003R Driver Crashing Possibly

Are you leaving your machine sit and go idle into hibernation or sleep, then waking it up and going to work? It seems to be what you are implying. If so, that would explain a lot.
__________________

pro-tools-pc.com


TRASHER Pro Tools Utility(updated 3-6-18)

HD Native, Avid 16x16, Eleven Rack, Focusrite Clarett 8preX, UA Quad Apollo TB.

Intel I7 6800k
Win 10
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Venue - Windows Blue Screen Jon Wong VENUE Live Sound Systems 5 10-21-2014 09:05 PM
Windows Blue Screen of Death justus1900 General Discussion 6 11-05-2013 11:41 AM
Pro tools se blue screen on windows 7 maxhb Pro Tools SE and Essential (Win) 0 07-16-2012 06:55 AM
Blue Screen and AMD Windows 7 PC yagga121 Windows 5 02-28-2012 08:34 AM
Digi 003 and Windows XP Blue Screen hammster 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 04-07-2009 02:25 PM


All times are GMT -7. The time now is 04:59 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com