Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-16-2009, 02:59 PM
cetanorak cetanorak is offline
Member
 
Join Date: Aug 2004
Posts: 86
Default Digidesign Technical Support Line

Am I doing something wrong. I am attempting to contact the technical support line, using the phone numbers on Digidesign's contact page. Every call, this is what happens:

Rings Once
Message stating ""please note that customer service will be closed on Thursday January 1st and will reopen at 8am Pacific Time on Friday January 2nd"
10 seconds of dead air
The line disconnects

I have tried calling the sales line, in hopes that they could successfully transfer me to tech support and the same exact scenario plays out again.

Anybody know what's going on here?

Thanks
Reply With Quote
  #2  
Old 02-16-2009, 03:28 PM
Maddawg383 Maddawg383 is offline
Member
 
Join Date: May 2008
Location: los angeles , california
Posts: 405
Default Re: Digidesign Technical Support Line

what the hell?
Your right!
It worked on friday tho.
I was on hold for 1hr 45 minutes
Just to find out they couldnt help me with my issue on my 003 +
Reply With Quote
  #3  
Old 02-16-2009, 04:16 PM
cetanorak cetanorak is offline
Member
 
Join Date: Aug 2004
Posts: 86
Default Re: Digidesign Technical Support Line

So, if you press one it takes you to another recording that basically tells you to call the ProAccess line and pay for support...and then hangs up on you. If you call the Pro Access line and do not enter a credit card with the automated system, guess what....the line disconnects. So basically, right now, when you call Digidesign you will have to pay to talk to someone or the line disconnects. I am sure this is a malfunction, but it doesn't surprise me.
Reply With Quote
  #4  
Old 02-16-2009, 05:00 PM
Avid's Avatar
Avid Avid is offline
Administrator
 
Join Date: Apr 1998
Location: Worldwide
Posts: 9,516
Default Re: Digidesign Technical Support Line

The US office is closed today for the President's Day holiday, they will be open tomorrow. We apoligize for the incorrect date, left over from the recorded message when the office was closed January 1st.
__________________
Administrator
Avid Pro Audio Community
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
broken HD Core Accel card and nearest Digidesign Technical Support Office jacko Pro Tools TDM Systems (Mac) 26 05-02-2017 09:58 AM
Why am I not getting any help with Technical Support??? mr rhys 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 9 12-09-2010 08:30 AM
Digidesign Technical Support onepercentfree 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 03-02-2009 07:59 PM
Technical Support digiplex 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 26 12-08-2004 02:27 PM
what is up with digidesign technical support kraaag 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 03-12-2004 05:57 PM


All times are GMT -7. The time now is 05:09 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com