Transfer of ownership

[originalfunkbrother1]

Hi guys

I am selling a S1 board so I have been advised to purchase a service transfer/replacement fee which I have done. I have completed this transfer of ownership form but when I attempt the registration of a web case at avid.force.com/Support/RegistrationCaseCreation, the link takes me to my Avid account page and it is not clear where I submit the form/case.
Any advice would be appreciated.

[DigiTechSupt]

Originally Posted by originalfunkbrother1

Hi guys

I am selling a S1 board so I have been advised to purchase a service transfer/replacement fee which I have done. I have completed this transfer of ownership form but when I attempt the registration of a web case at avid.force.com/Support/RegistrationCaseCreation, the link takes me to my Avid account page and it is not clear where I submit the form/case.
Any advice would be appreciated.

Hi,

I've just checked and you already have a support case on going (case 03981278) you can update this with your new info by accessing the support portal https://my.avid.com/portal/register
I've also alerted the licensing team on this.
Thanks,
Tope