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  #1  
Old 11-03-2015, 11:58 AM
TrentWilliams TrentWilliams is offline
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Join Date: Aug 2012
Location: Wellington, New Zealand
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Default Cant access Plug-In and Support Plan downloads

Hello,

Yesterday I bought the $99 Annual Plug-In and Support Plan subscription.

It's been 24 hours and there is still nothing in my account; I opened a case with support to which they emailed back citing it was in my account and then closed the case without my response.

I sent a screen capture of what I was seeing from my end, but still no reply.

Any help is appreciated. I also can't access any support that I bought with my support plan. Otherwise I'm sure this would be resolved by now.

Order no. - 4537208
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  #2  
Old 11-03-2015, 12:31 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Cant access Plug-In and Support Plan downloads

Hi

I will escalate this to Avid and you will get contacted here or via PM. Hang tight!
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  #3  
Old 11-03-2015, 12:40 PM
TrentWilliams TrentWilliams is offline
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Join Date: Aug 2012
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Default Re: Cant access Plug-In and Support Plan downloads

Oh wow,

Thanks Southsidemusic I really appreciate that.

Thanks so much,

-T
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  #4  
Old 11-04-2015, 05:20 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Cant access Plug-In and Support Plan downloads

Looks like this was sorted but if there is anything else just let us know
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