HELP, Cant Install PT9 or get working- NEW

[lizzygrace]

Please help. I can't get pro tools 9.0.5 to work.

This is a new install. Pro Tools bought with Mbox Pro.
Computer has been reformatted to factory specks before install.
I ran ALL the setup for computer optimization prior to install and double checked.

When I ran Hard Disk optimizer, I got this error:

I did the hard disk optimizations
Ran as admin
error applying attributes: C: program files/commo... / alphebt.xml access denied.

(I chose to ignore all to get it to work.)

After first install:
I got multiple app crashes and pro tools would not play:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 9.0.5.52
Application Timestamp: 4e40f8d1
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: e06d7363
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4ff3
Additional Information 2: 4ff3012f8ade40fd032b02545862a175
Additional Information 3: 029d
Additional Information 4: 029d922803994ca261d25a0edca9a8cf

Then another error occured , as I tried to reload the demo, and restart computer: I believe it was before getting the update via avid to 9.0.5,
I got this error:

track "El Gtr 3" is unable to perform Elastic Audio because an audio file on the playlist is unsupported for elastic audio processing as it is read only .,,,,, Track made inactive,,,

Replacement ts utility has failed...

Then:

Uninstalled via DVD. During uninstall, got error: microsoft register server has stopped working
during install, got error:
Pace Register returned an error -529697949

went to open Pro Tools, and got this error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 9.0.0.121
Application Timestamp: 4cc25876
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: e06d7363
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: cb70
Additional Information 2: cb70fc1260a6e09c67c96546251a8135
Additional Information 3: 0dc1
Additional Information 4: 0dc1962efd6c0e7b2875ff1f6ce06db6

NEW DAY,

TRYING AGAIN!
The demo actually played for 20 seconds and then failed. Then the play button wouldn't work:

When trying to play "The Legion" demo that came with install, the error I get now, that displayed after 20 seconds:

"The audio device buffer overflowed. This might indicate an invalid clock source. If this occurs frequently, try decreasing the "H/W Buffer Size" in the Playback Engine panel. (-6084)

I then, hit "stop" and tried to play demo again. It appeared to play, but with NO sound. I let it "play" for 41 seconds. I got the error again.

The Buffer size is currently set at 512 samples, Host processor, 8 processors, cpu usage limit 85%

I closed pro tools, and cleaned unnecessary files (again)

reopened demo in pro tools again. It now won't play at all. .

Below is my computer info:
1. I don't know the speed of my firewire or chip set (for compatibility). I assume it is 400.
2. I know I don't have dedicated HD YET, but shouldn't I be able to at least get the program to work without errors with the computer I have???

Please Please help, I have already wasted a lot of money and time on this and tech support is not calling me back even though they say I have support that comes with the unit. HA.

Grace

Computer
Model : Dell Studio XPS 8100
Workgroup : WORKGROUP
Host Name : Grace-PC
User : Grace

Processor
Model : Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Dell 0T568R
BIOS : Dell A05 07/08/2010
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : Dell Core (Clarksfield/Lynnfield) DMI
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)

Chipset
Model : Intel Core Desktop (Lynnfield) UnCore
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)
Total Memory : 8GB DIMM DDR3
Channels : 2
Memory Bus Speed : 2x 665MHz (1.33GHz)

Memory Module(s)
Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : ATI Radeon HD 5700 Series (SM5.0 850MHz, 1GB DDR5 4.8GHz 128-bit, PCIe 2.00 x16)
Video Adapter : ATI Radeon HD 5700 Series (SM5.0 850MHz, 1GB DDR5 4.8GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
Compute Shader Processor : ATI Radeon HD 5700 Series (850MHz, 1GB DDR5 4.8GHz 128-bit)
STREAM GP Processor : ATI Radeon HD 5700 Series (850MHz)

Storage Devices
Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm) : 932GB (C:) (Y:)
Generic-SD/MMC (USB2) : N/A (F:)
Generic-Compact Flash (USB2) : N/A (G:)
Generic-SM/xD-Picture (USB2) : N/A (H:)
Generic-MS/MS-Pro (USB2) : N/A (I:)
HL-DT-ST DVD+/-RW GH50N (7.5GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (D:)

Logical Storage Devices
RECOVERY (Y:) : 12GB (NTFS) @ Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm)
OS (C:) : 919GB (NTFS) @ Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm)
Removable Drive (F:) : N/A @ Generic-SD/MMC (USB2)
Removable Drive (G:) : N/A @ Generic-Compact Flash (USB2)
Removable Drive (H:) : N/A @ Generic-SM/xD-Picture (USB2)
Removable Drive (I:) : N/A @ Generic-MS/MS-Pro (USB2)
Pro Tools (D:) : 7GB (CDFS) @ HL-DT-ST DVD+/-RW GH50N (7.5GB, SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell H57 LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Dell P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Audio Device : ATI (AMD) EG JUNIPER XT Audio Device [Radeon HD 5700 Series]
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Dell P55/PM55/3400 USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell VT6315 Series Firewire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : PDFill Writer (4000x4000, Colour)
Printer : Panasonic PCFAX FLB800/FLM650 (200x400)
Printer : Panasonic KX-FLB801 Series (600x600, USB)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 100Mbps)
Wireless Adapter : DW1525 (802.11n) WLAN PCIe Card

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9