New machine - disk too slow (-9073)

[NewHere]

Hey,


I build a brand new machine and Pro Tools is telling me randomly that my disk is too slow (AAE -9073) and stops playback, or doesn't even start to play. I doubt that it's too slow, here are the specs:


Win10 Pro
Asus Prime X470 Pro
Ryzen 3700X
16GB Corsair Vengeance LPX 3600MHz
500GB Samsung 960 Evo Plus NVMe (System)
1TB Samsung 860 QVO (sessions and audio files)


A few minutes ago I bought a one year Pro Tools subscrition, so I hope there is a solution. System usage window says something around 15-20% CPU load and like 3% disk usage IF it's running.


EDIT: A few moments after I posted the above PT didn't respond at all so I waited for it's recovery. I then tried to turn off an old external 1TB USB2 HDD and PT immediately recovered and I've been able to play the session like normal again. But just now I got AAE 121 with no description whatsoever... HELP!

EDIT2: Nope... still AAE -9073, even without the USB2 Drive.

[JoelG]

I'm not overly familiar with the QVO drives, but what I read didnt raise any red flags.

I'm running a Ryzen 5 2600 without issues,

Have you gone through the Optimization Guide: http://avid.force.com/pkb/articles/e...oting/en367983 specifically any power save options..

[NewHere]

Thanks for the link Joel!

Everything is up to date, this is the first session I opened, that’s how fresh the install is. I optimized the usual stuff (background tasks, no disk compression etc), but to be honest I never ever touched the BIOS power save options on any machine and it always worked fine. Exactly this session ran two days ago on an i5 2500k from 2011 non-optimized, and a slow and old 2TB WD Green without issues. I guess all the tweaks will give you a few more percent headroom but this is some odd error. Sometimes the error message even pops up multiple times in a row without me doing anything. Can you tell me what exactly triggers the error message? Obviously the drive is not the problem, so what could it be?

By the way: did you disable Hyperthreading (or whatever AMD calls it) on your 2600?

[JoelG]

Definitly didnt disable SMT (AMD version of Hyper Threading) on my setup. I'd also make sure to install the latest AMD drivers for all the motherboard chipset: https://www.amd.com/en/support/chips...ocket-am4/x470

Joel

[NewHere]

I already installed the latest chipset drivers, but thanks though, I only found out by accident that you have to get them directly from AMD and not your MoBo vendor.

I dropped the same audio tracks into a new, blank session and was able to play through it multiple times without any errors. Is it possible that this error gets triggered by plugins? Is there maybe an error log somewhere that shows what caused the error?

[JoelG]

Plugins can absolutely cause some errors. It's tempting to install every plugin that comes your way, but if you don't use it, it might be best to move them to the "unused" folder so they don't get loaded with Pro Tools. http://avid.force.com/pkb/articles/e...older-location

Joel

[NewHere]

Thanks again Joel!

I‘ve found the cause for the error - me (I am relieved and not surprised)

First time I opened the session I let Pro Tools auto-search for the audio files and in my absolute brilliance didn’t disconnect an external SSD with a session backup on it. Pro Tools then linked half the files to that external drive.

What still puzzles me is why only half the files where linked to the external drive and why a USB 3 drive is supposedly too slow to play around 40 tracks?
Also my first guess has been that something went wrong with the linking, but according to „Disk Allocation“ every file was linked to a folder on my internal D: drive. Strange...
Only because I detached the USB drive and half the session went offline I found out about it.

First steps in a new DAW, always a rollercoaster

[JoelG]

Oh my, that would definitly be a mess!

Glad you got it sorted though,
Joel