The selected audio device could not be initialized. AAE 6117 error?

[cvdpoel]

Interface: Universal Apollo Quad
PC: Windows 10 Pro
Pro Tools: 12.4

Whenever I try to load up PT I get the error: "The selected audio device could not be initialized. Please choose another audio device."

Then when I hit "OK", I get: "AAE error -6117 was encountered"

If I hit "OK" again, it sends me back to the first error and it cycles through those two errors indefinitely.

Tried hitting "N" at launch to bring up the audio device menu, no dice.

Used Trasher to delete prefs and all that good stuff, nothing.

Never had this issue until today, sound is still coming through my Apollo in other apps fine, just won't let me use it in PT. I haven't installed or uninstalled anything recently, so that's not what's causing the issue.

I installed ASIO4ALL and it works if I use my Apollo through that, but then I can't get audio if I'm trying to watch a movie/YouTube/anything else (which I do frequently while editing) so if I HAVE to I'll use ASIO4ALL, but I'd rather get this issue fixed.

Sandra report to follow in next post!

[cvdpoel]

SiSoftware Sandra

ID
Host Name : CavinVanderpoel
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS SABERTOOTH Z87
Serial Number : 1312198********
BIOS : AMI (OEM) 1603 11/06/2013
Intel vPro : 9.00.22.1467
Total Memory : 32GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4C 8T 3.5GHz, 3.5GHz IMC/3.9GHz, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 16GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : G.Skill F3-1333C9-8GAO 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1333C9-8GAO 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1333C9-8GAO 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1333C9-8GAO 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Dell Computer DELL E2009W
(1680x1050, 20.0")
Monitor/Panel : Dell Computer DELL IN2020M
(1600x900, 19.9")
Video Adapter : NVIDIA GeForce GTX 660 (5CU 960SP SM5.0 1GHz/1.24GHz, 384kB L2, 2GB 6GHz 192-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 660 (5CU 960SP SM5.0 1GHz/1.24GHz, 384kB L2, 2GB 6GHz 192-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 660 (960SP 5C 1GHz/1.24GHz, 384kB L2, 2GB 6GHz 192-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 660 (960SP 5C 1GHz/1.24GHz, 80kB L2, 2GB 6GHz 192-bit)
Compute Shader Processor : NVIDIA GeForce GTX 660 (960SP 5C 1GHz/1.24GHz, 384kB L2, 2GB 6GHz 192-bit)
OpenGL Processor : GeForce GTX 660/PCIe/SSE2 (2GB)
OpenGL Processor : GeForce GTX 660/PCIe/SSE2 (2GB)

Storage Devices
WDC WD1002FAEX-007BA0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (G:)
Intel Raid 0 Volume (240GB, RAID, SCSI-5) : 224GB (C:)
2x hp ssd v300a (500.1GB, RAID0/SATA600, SCSI-5, 2.5", SSD) : 466GB (E:)
2x hp ssd v300a (1TB, RAID0/SATA600, SCSI-5, 2.5", SSD) : 932GB (F:)
2x hp ssd v300a (500.1GB, RAID0/SATA600, SCSI-5, 2.5", SSD) : 466GB (D:)
DTSOFT BDROM (Virtual) : N/A

Logical Storage Devices
Media (G:) : 932GB (NTFS, 4kB) @ WDC WD1002FAEX-007BA0 (1TB, SATA600, 3.5", 7200rpm)
Windows (C:) : 223GB (NTFS, 4kB) @ Intel Raid 0 Volume (240GB, RAID, SCSI-5)
Storage (E:) : 466GB (NTFS, 4kB) @ 2x hp ssd v300a (500.1GB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Hard Disk : N/A @ 2x hp ssd v300a (1TB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Pro Tools (D:) : 466GB (NTFS, 4kB) @ 2x hp ssd v300a (500.1GB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Libraries (F:) : 931GB (NTFS, 4kB) @ 2x hp ssd v300a (1TB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Hard Disk : N/A @ Intel Raid 0 Volume (240GB, RAID, SCSI-5)
Optical Drive : N/A @ DTSOFT BDROM (Virtual)

Peripherals
LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
Audio Device : ASUS Lynx Point HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : ASUS GK106 HDMI Audio Controller
Audio Codec : nVidia GeForce 6800 [NV40.1]
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : 13330 XIO2213A PCI Express to 1394b OHCI with 3-Port PHY
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) Ethernet Connection I217-V (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.00.14393
Platform Compliance : x64

[cvdpoel]

UPDATE: Downloaded ASIO4ALL and getting the same AAE error again, worked yesterday but not today apparently!

[cvdpoel]

UPDATE #2: I fixed it!

On the Windows toolbar I had to go to Playback devices - make sure the Apollo was enabled

Then I went to the Recording devices - made sure the Apollo was disabled

This caused Pro Tools to recognize the Apollo, and I can still play sound from iTunes/Spotify/etc.!

Hope this helps anyone having the same problem!

[vitorjpc10]

I had the same problem, I was able to open the audio playback interface by pressing "N" only when I opened Pro Tools as an Administrator. I hope that helps.