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The Avid renewal "come on" then denial after I buy???
Hi All,
I received 9 emails in the past week to renew my vanilla Pro Tools 12 license from Avid.com and Bill Lackey. http://uploads.im/LTZgv.png. So I did renew, just before Christmas on the 22nd. My vanilla 12 license expires today, 12-29-2017. http://uploads.im/cyDBN.png Upon returning from the holidays today, with my System ID and Renewal Code in hand, I tried to register on my Avid.com account. http://uploads.im/LD7aC.png But now Avid.com wants my "renewal number"? I check my account and it is "on hold" because Avid won't accept my Eleven Rack serial number? Without a "formerly free" $20 transfer of ownership form and five business days? Historically: I was an Eleven plugin beta tester, and to this day over 20 of the presets I created are still in the shipping installer. Why is it so hard, after all of the marketing emails and RED LINKS in my Avid Account telling me to renew now, I buy, then I cannot renew??? If I'm not registered by the 31st, then AVID will deny the current promotion of "Free Avid Plugins for Year offer", which will be my loss, of course. I tried to file a support case, because I have a support plan, or I thought that's what it was? (It's called the Upgrade and Support Plan but, I dunno or is it this System ID I have OR do I need to buy an ASC code or???) My HD annual is due at the end of March and 12.8.3 might be the end of the line for me (been here since Sound Tools 1992) I have two records to finish by January 7th. This RENEWAL hassle is last thing I need on my plate right now. I paid my "Support Ransomeware Renewal Fee" to AVID. I just want the code I was badgered to purchase to be accepted and to receive the current promotion that is being offered. Is it really so much to ask as we look to start a new year?
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It's only R'n'R but I like it. Last edited by blackmacdaddy; 12-28-2017 at 11:28 PM. |
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Re: The Avid renewal "come on" then denial after I buy???
Sorry to hear this. I have escalated this to Avid. Hope they get it sorted quickly.
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Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5 Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6 |
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Re: The Avid renewal "come on" then denial after I buy???
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• linkedin •
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Re: The Avid renewal "come on" then denial after I buy???
Update: Jeffro's links and his assistance has resolved my re-updated registration for my Vanilla Pro Tools 12 license. Thank you Jeffro!
If you find yourself in a similar situation, his post above does explain how to get support on Avid.com Now back to work! :) Walt
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It's only R'n'R but I like it. |
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