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Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
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#1
10-08-2015, 05:57 PM
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My Account Double Charged?
I'm a monthly subscriber, and I just happened to log into my account, and I see that there are 2 subscriptions about to expire.
As far as I know, I only have one. However, there are 2 system ID numbers listed. What's going on?  My iLok account looks like this:  Terry
__________________
Mac Studio (2022) M1 MAX / 64GB / 2TB HD / macOS Ventura 13.6.5 / RME BabyFace Pro FS / SSL UF8 + UF1 + UC1 / Roland SYSTEM 8 / Kontrol S61 mk3 / Pro Tools Studio 2024.3 / Nuendo 13 / Reaper 7 / Komplete 14 / Omnisphere / Keyscape / Trilian / V Collection X 
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#2
10-08-2015, 06:02 PM
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Re: My Account Double Charged?
Hey Terry
Sending this off to Avid and see whats what. Hold tight and you will probably get a case number and contacted by Avid.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME
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#3
10-08-2015, 06:18 PM
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Re: My Account Double Charged?
Thanks. I appreciate it.
Terry
__________________
Mac Studio (2022) M1 MAX / 64GB / 2TB HD / macOS Ventura 13.6.5 / RME BabyFace Pro FS / SSL UF8 + UF1 + UC1 / Roland SYSTEM 8 / Kontrol S61 mk3 / Pro Tools Studio 2024.3 / Nuendo 13 / Reaper 7 / Komplete 14 / Omnisphere / Keyscape / Trilian / V Collection X
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#4
10-11-2015, 07:29 AM
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Re: My Account Double Charged?
Quote:
I will be creating a case for this concern and will forward it to our Webstore team for investigation. Please check your email from time to time for updates. Best Regards, YD
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#5
10-11-2015, 08:10 AM
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Re: My Account Double Charged?
Thanks. Upon first glance, it appears that I've been double billed for several months.
I look forward to some resolution. tg
__________________
Mac Studio (2022) M1 MAX / 64GB / 2TB HD / macOS Ventura 13.6.5 / RME BabyFace Pro FS / SSL UF8 + UF1 + UC1 / Roland SYSTEM 8 / Kontrol S61 mk3 / Pro Tools Studio 2024.3 / Nuendo 13 / Reaper 7 / Komplete 14 / Omnisphere / Keyscape / Trilian / V Collection X
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