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  #1  
Old 06-30-2009, 12:59 AM
zv yoda zv yoda is offline
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Join Date: May 2008
Location: Ireland
Posts: 102
Question PT froze during session - now my IK plug-ins have been de-authorised!

Hi folks,
Pretty much as it says above... was tracking some vox during a session last night. It was a relatively large session (by my standards anyway).

I had 7 VIs running (all were plug-ins from the PT LE 8 creative bundle...Xpand2, Structure free, Boom, Arturia...). Had maybe 8 instances of IK plug-ins running too (Amplitube, Classik Studio Reverb, TrackS).

Was working away, then PT froze completely (no error messages). I left the iMac for 5/10 mins to see if it would come round, but no luck. I couldn't get any response from the iMac.

I needed to do a re-boot using the power button. When I re-launched PT again, all of my IK plug-ins were de-authorised.

Does anybody know what caused this?... it's a pain, because I had the same issue when I upgraded from 7.4 to 8 & then the same again when I recently upgraded to OSX 10.5.7. At this stage, I'm running out of authorisation codes, so will need to talk to IK to see if I can get more codes - I don't want to find myself in a situation when I can't use IK software that I’ve paid good money for.


Specs per my sig. In terms of connectivity:
  • External FW audio drive & 003r are both connected via powered Belkin FW 400 hub into IMac (i.e. not daisy chained)
  • Back up USB drive connected to iMac USB hub.
  • All other USB peripherals connected via powered Belkin USB hub.
I haven't spoken to IK support yet, since I wanted to check here first.

Thanks
__________________
My music

Hardware
21.5" iMac 2.5GHz i5 (mid 2011), 003 rack, Roland TD12KV, Command8, Axiom 61,
Maxtor OneTouch4 FW/750Gb/16Mb/7200rpm (audio/session drive)
WD 1TB MyBook Studio (backup)

Software
OSX 10.7.5, PTLE 9.0.5, Superior Drummer 2.2.3, Miroslav Philharmonic Classik, SampleTank 2.5L
Waves Gold, CLA, JJP, Maserati, T-RackS CS Grand, Massey Tape Sat & DTM, Cytomic The Glue
Amplitube 3, Ampeg SVX
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  #2  
Old 06-30-2009, 01:45 AM
The Dougfather The Dougfather is offline
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Join Date: Sep 2005
Location: UK
Posts: 3,200
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

If it's the same machine the exisiting auth code still stands, i think they're based on the mac address of the machine.

IK are just a PIA.
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iMac i5 2.8GHz, Macbook Pro 2.4GHz, Pro Tools 10/11, MOTU 828mk2, Presonus Digimax FS, Presonus Firestudio Project, TC Konnekt 24D
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  #3  
Old 06-30-2009, 02:49 AM
zv yoda zv yoda is offline
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Join Date: May 2008
Location: Ireland
Posts: 102
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

That's what I would have expected... but it doesn't accept the previous codes. PIA is right
__________________
My music

Hardware
21.5" iMac 2.5GHz i5 (mid 2011), 003 rack, Roland TD12KV, Command8, Axiom 61,
Maxtor OneTouch4 FW/750Gb/16Mb/7200rpm (audio/session drive)
WD 1TB MyBook Studio (backup)

Software
OSX 10.7.5, PTLE 9.0.5, Superior Drummer 2.2.3, Miroslav Philharmonic Classik, SampleTank 2.5L
Waves Gold, CLA, JJP, Maserati, T-RackS CS Grand, Massey Tape Sat & DTM, Cytomic The Glue
Amplitube 3, Ampeg SVX
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  #4  
Old 06-30-2009, 02:51 AM
RussUK RussUK is offline
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Join Date: Jul 2002
Location: Northern Ireland
Posts: 3,724
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

If you tell IK what happened they will allow more codes, it happened to me. Just email their support.
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  #5  
Old 06-30-2009, 02:53 AM
zv yoda zv yoda is offline
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Join Date: May 2008
Location: Ireland
Posts: 102
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

Quote:
Originally Posted by RussUK View Post
If you tell IK what happened they will allow more codes, it happened to me. Just email their support.

Cheers Russ... I sent them a mail this am... I'll see what they come back with.
__________________
My music

Hardware
21.5" iMac 2.5GHz i5 (mid 2011), 003 rack, Roland TD12KV, Command8, Axiom 61,
Maxtor OneTouch4 FW/750Gb/16Mb/7200rpm (audio/session drive)
WD 1TB MyBook Studio (backup)

Software
OSX 10.7.5, PTLE 9.0.5, Superior Drummer 2.2.3, Miroslav Philharmonic Classik, SampleTank 2.5L
Waves Gold, CLA, JJP, Maserati, T-RackS CS Grand, Massey Tape Sat & DTM, Cytomic The Glue
Amplitube 3, Ampeg SVX
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  #6  
Old 06-30-2009, 02:58 AM
The Dougfather The Dougfather is offline
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Join Date: Sep 2005
Location: UK
Posts: 3,200
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

This used to be a bug, may or may not help.

http://www.digidesign.com/index.cfm?...&categoryid=34
__________________
iMac i5 2.8GHz, Macbook Pro 2.4GHz, Pro Tools 10/11, MOTU 828mk2, Presonus Digimax FS, Presonus Firestudio Project, TC Konnekt 24D
---
iCON Photography
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  #7  
Old 06-30-2009, 04:55 AM
zv yoda zv yoda is offline
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Join Date: May 2008
Location: Ireland
Posts: 102
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

Quote:
Originally Posted by The Dougfather View Post
This used to be a bug, may or may not help.

http://www.digidesign.com/index.cfm?...&categoryid=34

Interesting.. thanks for that. Will try that when I get home tonight
__________________
My music

Hardware
21.5" iMac 2.5GHz i5 (mid 2011), 003 rack, Roland TD12KV, Command8, Axiom 61,
Maxtor OneTouch4 FW/750Gb/16Mb/7200rpm (audio/session drive)
WD 1TB MyBook Studio (backup)

Software
OSX 10.7.5, PTLE 9.0.5, Superior Drummer 2.2.3, Miroslav Philharmonic Classik, SampleTank 2.5L
Waves Gold, CLA, JJP, Maserati, T-RackS CS Grand, Massey Tape Sat & DTM, Cytomic The Glue
Amplitube 3, Ampeg SVX
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  #8  
Old 06-30-2009, 07:46 AM
zv yoda zv yoda is offline
Member
 
Join Date: May 2008
Location: Ireland
Posts: 102
Default Re: PT froze during session - now my IK plug-ins have been de-authorised!

Turns out it's a known IK / 10.5.7 compatability issue... just got a response from IK :

"the 10.5.7 is causing this to happen, we are working on the update now,
but once you run out of codes we will unlock more for you"
__________________
My music

Hardware
21.5" iMac 2.5GHz i5 (mid 2011), 003 rack, Roland TD12KV, Command8, Axiom 61,
Maxtor OneTouch4 FW/750Gb/16Mb/7200rpm (audio/session drive)
WD 1TB MyBook Studio (backup)

Software
OSX 10.7.5, PTLE 9.0.5, Superior Drummer 2.2.3, Miroslav Philharmonic Classik, SampleTank 2.5L
Waves Gold, CLA, JJP, Maserati, T-RackS CS Grand, Massey Tape Sat & DTM, Cytomic The Glue
Amplitube 3, Ampeg SVX
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