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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
11-27-2020, 02:44 PM
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DigiLink I/O license not found
Urgent. My PT Ultimate renewal expired on 11/10/20. I renewed and now it shows Digilink I/0 license not found. Avid is closed until Monday. There is a 30day grace period to renew, I was within that period. I purchased HDX system brand new when it first came out and was all registered properly.
Anybody have any advice how to get this fixed? On what happened? Honestly I'm a bit lost with all the terminology from all the different types of owning/subscriptions. I renew the same time every year. Thank you! Case # 04066172 Last edited by TheMusicGuy; 11-27-2020 at 03:30 PM. Reason: update info w support case # 
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#2
11-27-2020, 03:13 PM
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Re: DigiLink I/O license not found
Open a support incident online. Post the number here.
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#3
11-27-2020, 03:21 PM
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Re: DigiLink I/O license not found
Thanks. Like this? Case # 04066172
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#4
11-27-2020, 03:27 PM
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Re: DigiLink I/O license not found
Yes, and hopefully helpful folks here like jeffro or a mod can now escalate this and make sure it's followed up on. Unfortunately there seems to be lots of licensing issues flying around.
Last edited by Darryl Ramm; 11-27-2020 at 03:40 PM.
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#5
11-27-2020, 03:31 PM
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Re: DigiLink I/O license not found
Thanks agin
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#7
01-20-2022, 09:25 PM
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Re: No longer have access to original Avid account email
Quote:
__________________
• linkedin •
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but I deposited a temp to get you up and running while awaiting a case response.
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