Pro Tools LE 7.3 installation hanging

[povictory]

Hi all,

I've been having some issues installing PT. I run the installation and it gets hung up on the installing of the hardware drivers and just stays on that screen. I end up having to shut down my computer to get the installation to stop and of course it ends up being a corrupted installation. According the task manager, the installation is "Running" and doesn't appear to be frozen. Anybody have any ideas of things I should try?

The hardware is an MBox2 Mini, FYI.

Any help is much appreciated!

SiSoftware Sandra

Computer
Model : Dell Dell DXP051
Workgroup : MSHOME
Host Name : chris-c3d63d9d4
User : Chris

Processor
Model : Intel(R) Pentium(R) D CPU 2.80GHz
Speed : 2.8GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 16kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 1MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 lines per sector

Computer
Mainboard : Dell 0YC523
BIOS : Dell A07 01/08/2007
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 1.5GB DIMM DDR2

Chipset
Model : Dell 82945G/GZ/P/PL Processor to I/O Controller
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 1.5GB DIMM DDR2
Memory Bus Speed : 2x 267MHz (534MHz)

Memory Module(s)
Memory Module : Infineon (Siemens) 64T32000HU37A 256MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 3-16-4-2)
Memory Module : (Bad Id) 512MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 2-16-4-2)
Memory Module : Infineon (Siemens) 64T32000HU37A 256MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 3-16-4-2)
Memory Module : (Bad Id) 512MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 2-16-4-2)

Video System
Video Adapter : RADEON Radeon X300/X550/X1050 Series (4 PS2.0, 2 VS2.0 324MHz, PCIe 1.00 x16)

Storage Devices
WDC WD2500JS-75NCB1 (250GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache) : 233GB (C:)
Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ) : 466GB (F:)
WD 2500JS External 250GB (FireWire/1394, NCQ) : 233GB (G:)

Logical Storage Devices
Hard Disk (C:) : 233GB (NTFS) @ WDC WD2500JS-75NCB1 (250GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache)
The Rock (F:) : 466GB (NTFS) @ Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ)
My Book (G:) : 233GB (FAT32) @ WD 2500JS External 250GB (FireWire/1394, NCQ)
Optical Drive (D:) : N/A
Pro Tools LE (E:) : 2GB (CDFS)
Optical Drive (H:) : N/A

Peripherals
LPC Hub Controller 1 : Intel 82801GH (ICH7DH) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5504-NS
Audio Device : Dell 82801G (ICH7) High Definition Audio
Audio Codec : Sigmatel 7680h
Serial Port(s) : 1
Disk Controller : Dell 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : Dell 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
USB Controller 1 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : Dell 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : TI TSB82AA2 IEEE-1394b Link Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Intel(R) PRO/1000 PL Network Connection - Packet Scheduler Miniport (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Platform Compliance : x86

[The Weed]

Do you have IE8 installed? If so, wipe out the PT installation, roll back to IE7 and then try reinstalling PT.

Cheers,

[povictory]

Hi Bruce,

Thanks for the reply. I don't have IE8 so that shouldn't be an issue...any other ideas?

I followed the instructions in the manual closely, but as I check out this board, I notice that people suggest other things that AREN'T in the manual for installing PT (like disabling certain audio/video drivers, virus protection programs). Is there an installation guide out there that provides some of these steps that aren't in the official manual?

[DigiTechSupt]

Originally Posted by povictory

Hi Bruce,

Thanks for the reply. I don't have IE8 so that shouldn't be an issue...any other ideas?

I followed the instructions in the manual closely, but as I check out this board, I notice that people suggest other things that AREN'T in the manual for installing PT (like disabling certain audio/video drivers, virus protection programs). Is there an installation guide out there that provides some of these steps that aren't in the official manual?

Yes - they're in the General Troubleshooting thread at the top of every sub-forum. Look for the Optimization and Troubleshooting link for your OS version.