Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools 2020

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-16-2020, 08:09 AM
quicksticks4 quicksticks4 is offline
Member
 
Join Date: Sep 2016
Location: Brooklyn, NY
Posts: 5
Default Finishing Project Syncronization...

Since updating to PT 2020.3 my cloud collaborations have not been syncing properly. When closing Pro Tools, the Finishing Project Synchronization status bar appears and remains at 0% progress until I force quit PT. The projects are not properly syncing to the other collaborators or even between my own machines.

My guess is that it has something to do with permissions needed by the cloud client that Catalina is not allowing to run properly.

I have already enabled full disk access to Pro Tools, Hub, and Transport client.

***Ftr, I am aware of the obvious fix of simply downgrading away from Catalina. But I am curious if anyone has solved this issue without going that route.

System Specs (the issue is consistent on both machines)

Studio Machine: 2018 Mac Mini (late 2018). 3.2GHZ i7 six-core, 32 GB RAM

Mobile Machine: 2018 Macbook Pro, 2.7Ghz Quad Core i7 Processor, 16 GB of RAM, 1 TB flash storage

Both machines running the latest version of Mac OS and PT.
Reply With Quote
  #2  
Old 05-16-2020, 09:11 AM
podusa podusa is offline
Member
 
Join Date: Dec 2004
Posts: 38
Default Re: Finishing Project Syncronization...

+ 1
Reply With Quote
  #3  
Old 05-16-2020, 05:22 PM
jfeniello jfeniello is offline
Member
 
Join Date: Oct 2013
Location: 9883 Moccasin Trail
Posts: 5
Default Re: Finishing Project Syncronization...

Same problem here. PC. Pro Tools 2020.03 for me, Pro Tools First for my band mates. I can sync up to the cloud, but they can't. They don't see any change in session, but can close and reopen the project and it shows them the latest to download. Even the chat is very odd, like only showing last message when opening and that's it.
Reply With Quote
  #4  
Old 05-17-2020, 03:02 PM
SigFriedChicken's Avatar
SigFriedChicken SigFriedChicken is offline
Member
 
Join Date: Jun 2016
Location: Central Florida
Posts: 326
Default Re: Finishing Project Syncronization...

Getting the same issue here.
Reply With Quote
  #5  
Old 05-18-2020, 10:45 AM
quicksticks4 quicksticks4 is offline
Member
 
Join Date: Sep 2016
Location: Brooklyn, NY
Posts: 5
Default Re: Finishing Project Syncronization...

I've successfully gotten in contact with the Avid engineering team and they have officially logged this as a bug that they are working to fix.

The bug number is PT-261007 if that information is useful to anybody.

There is currently no timetable on a fix.
Reply With Quote
  #6  
Old 05-24-2020, 07:05 AM
quicksticks4 quicksticks4 is offline
Member
 
Join Date: Sep 2016
Location: Brooklyn, NY
Posts: 5
Default Re: Finishing Project Syncronization...

Hey guys,

Just wanted to drop in and confirm that this bug has been fixed with the 2020.5 update.
__________________
System Details

My Website
Reply With Quote
  #7  
Old 05-25-2020, 04:46 PM
PTS PTS is offline
Member
 
Join Date: Apr 2010
Posts: 9
Default Re: Finishing Project Syncronization...

uh, yeah, No. This problem has NOT been resolved.

Pro Tools Cloud Collaboration is completely unusable and has been for weeks now.

This is NOT limited to my system, it's the same for me and several other users I've been dealing lately. All Mac users, all updated to 2020.5, had same problem with 2020.3. Several different Mac OS versions including Mojave, Catalina, etc.

I'm on PT Ultimate 2020.5, Mac OS Mojave 10.14.16 (so it's not a Catalina thing) on this machine.

I've done the Full Disk Access thing with TransportClient and Hub. No change.

Symptoms all of which are intermittent.
- Can't log in from within Pro Tools... "Access Denied"
- Artist Chat window does not populate with any info.
- Often can't open Projects. If they do open, very often not able to share/post any tracks or session info.
- Unable to open Projects shared by others.
- Artist Chat window is unresponsive, sometimes it updates with chats and other times it does not.
Reply With Quote
  #8  
Old 05-25-2020, 06:32 PM
quicksticks4 quicksticks4 is offline
Member
 
Join Date: Sep 2016
Location: Brooklyn, NY
Posts: 5
Default Re: Finishing Project Syncronization...

Quote:
Originally Posted by PTS View Post
uh, yeah, No. This problem has NOT been resolved.

Pro Tools Cloud Collaboration is completely unusable and has been for weeks now.

This is NOT limited to my system, it's the same for me and several other users I've been dealing lately. All Mac users, all updated to 2020.5, had same problem with 2020.3. Several different Mac OS versions including Mojave, Catalina, etc.

I'm on PT Ultimate 2020.5, Mac OS Mojave 10.14.16 (so it's not a Catalina thing) on this machine.

I've done the Full Disk Access thing with TransportClient and Hub. No change.

Symptoms all of which are intermittent.
- Can't log in from within Pro Tools... "Access Denied"
- Artist Chat window does not populate with any info.
- Often can't open Projects. If they do open, very often not able to share/post any tracks or session info.
- Unable to open Projects shared by others.
- Artist Chat window is unresponsive, sometimes it updates with chats and other times it does not.
It sounds like you're experiencing a different issue than the specific bug that I had contacted Avid about. The bug that this thread is about was specifically cited in the 2020.5 release notes and has since stopped appearing. You should consider starting a new thread and reaching out to Avid support.
Reply With Quote
  #9  
Old 05-26-2020, 06:06 AM
junkgear's Avatar
junkgear junkgear is offline
Moderator
 
Join Date: Jan 2012
Location: USA
Posts: 1,291
Default Re: Finishing Project Syncronization...

Make sure to open the Task Manager window before closing a project. You will see a little more detail about what is actually being synced with the cloud and failed tasks will also show. This may give you a little more insight into the issue you are having.

If that doesn't help, then I agree that you should open a support ticket with Avid as this seems to be a different issue than what was fixed in the 2020.5 release.

Thanks,
Will
__________________
Will K

System Details
Reply With Quote
  #10  
Old 05-26-2020, 12:49 PM
jfeniello jfeniello is offline
Member
 
Join Date: Oct 2013
Location: 9883 Moccasin Trail
Posts: 5
Default Re: Finishing Project Syncronization...

It did fix it for me. However, i now get it hanging on opening a project on "checking cloud version for changes" or something like that (not every time, but frequently), anyone seeing that?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Syncronization Question loginame Pro Tools M-Powered (Win) 0 03-07-2007 04:12 AM
iLok syncronization problem jv5080 Pro Tools TDM Systems (Mac) 3 02-20-2007 09:41 PM
Wavefile Syncronization SlipKid Pro Tools M-Powered (Win) 3 12-31-2006 11:37 PM
Finishing up a project Anduril 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 06-14-2005 01:18 AM
Syncronization / SMPTE/EBU - Help! AcornSound General Discussion 0 03-15-2000 01:53 PM


All times are GMT -7. The time now is 03:59 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com