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#1
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Ilok Stolen, Support Code seems to be invalid
Hey guys,
I bought my Pro tools Students Version last year in October. Unfortunally my Ilok was stolen some days ago. I tried to contact the Avid support to help me there but my Avid Support Code is displayed as "invalid". I thought there's a one-year-support icluded when buying pro tools. Please help me. I need PT for my current projects. i attached a pic of my account, that says i still have my support plan. |
#2
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Re: Ilok Stolen, Support Code seems to be invalid
Hi altessockenfach,
Unfortunately, A support plan doesn't include lost/stolen ilok assistance. you need to purchase an Avid Support Code. But since you mentioned that your iLok got Stolen, you can contact our CS team (650-237-1700 option 3) and just provide a valid police report. Once they validated you police report, they will instantly provide you a complimentary support code for you to call our technical support department. Best Regards, YD |
#3
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Re: Ilok Stolen, Support Code seems to be invalid
Thanks for the reply,
i didnt reported that to the police, i mean how big is the chance that someone will find it?^^ So i will have to buy a code... Is this one right? https://shop.avid.com/ccrz__ProductD...00&&store=shop Im a little bit confused because i have the full (students) version of PT 11 and not LE but beside that there's only the HD option. Thanks for the help! altessockenfach |
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