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#1
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PT8 and my crossgrade
I purchased and registered my new c/24 after oct 3rd but have not yet received any notice as to how and where I can get the PT8. What am I missing?
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#2
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Re: PT8 and my crossgrade
You will not get PT8 since the C24 is not sold with software..........only the interfaces.
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Bug ridden Pro Tools 8 but back to 7.4 HD2,192 I/O,96 I/O,Midi I/O,Control 24 |
#3
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Re: PT8 and my crossgrade
Actually it is sold with the software and should qualify for the upgrade as well it comes with a registration card and ilok auth for PTHD7.4 so it should darn well be included.
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#4
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Re: PT8 and my crossgrade
I have two more HD7.4 I received with systems I have not registered so I may just re register again a new PT lic to my Ilok and see if it will shoot me a DL for 8.0
And just a note: I did indeed register a new HD3 System after that date. Not just the C/24 |
#5
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Re: PT8 and my crossgrade
I just spent 72 min this morning calling Digi corp. Some one picked up after 72 min and hung up. I then called back and sat for 49 min and my cell phone battery dies.
So I plugged it in the wall and called again and sat for 92 min and some one picked up and hung up. I then called at 4.00 pm and sat again on hold for 49 min and was again hung up on. Now i am low on my monthly min.. on my cell. What gives? I purchase a HD3 system. New C/24Almost 20,000.00k and I cant call corporate? WTF? Admin?? Chime in? Jeff Herrmann (FSR) Fullsound Recording Seattle, Wa. 206.841.5997 www.fullsoundrecording.com [email protected] __________________ |
#6
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Re: PT8 and my crossgrade
Jeff, not sure why your Pro Tools 8 upgrade had not gone through before, but it has now. Check your email.
We apologize for the long hold times in CS since the Pro Tools 8 release. The website experienced an increase of 20x normal when PT8 was released last week, and call volume has probably increased in a similar manner. Although we do expect higher call volume, it is not possible to bring in untrained temporary CS reps to take phone calls, as it would not be possible for them to understand all of the issues and procedures involved with each individual customer. In any case, you should be able to access your upgrade now.
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Administrator Avid Pro Audio Community |
#7
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Re: PT8 and my crossgrade
Oh......you never mentioned the HD3 in your original post.
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Bug ridden Pro Tools 8 but back to 7.4 HD2,192 I/O,96 I/O,Midi I/O,Control 24 |
#8
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Re: PT8 and my crossgrade
Might want to contact Avid about this. This might have expired already
Contact Avid via a support case , this is a user forum
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#9
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Re: PT8 and my crossgrade
Time machine to 2014.
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
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