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  #1  
Old 07-02-2018, 06:01 AM
[email protected] info@color-of-sound.de is offline
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Location: Germany
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Default Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

Hello,

I have dowloaded the updated firmware 2.0 of 11R from the Avid site.
but when i run the update i get the message :

You Have Reached The Maximum Allowed Activations For This Serial Number.
Allowed Seats for this Serial Number: 1
Currently Activated Seats: 1
Attempted Amount: 1

I hvae seen already quite some forum entries with the same issue, but I could not identify the solution for this issue.

I tried the usage of the software some time back on a Windows 7 PC and the dialogue did not appear at all - so it was not working. Now I'm with a new PC and Windows 10 and I receive the above mentioned error.

Does anybody know what I have to do to resolve the issue for my 11R?

Thanks and best regards,
Mathias Sch.
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  #2  
Old 07-02-2018, 10:15 AM
junkgear's Avatar
junkgear junkgear is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

Contact Avid support. They will be able to reset your activation and get you on your way.
__________________
Will

System Details
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  #3  
Old 07-06-2018, 07:22 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

Thanks for the encouragement.
Just to give you an update.
I opened a case for it and received the first help (new license/software).

Now it seems that I stuck at
"Can't find licensing app. Perhaps the cp folder is not installed properly.",
as some other forum members did before.
And I had used the Firefox Browser NOT the Internet Explorer.

I will wait for the next round of help.
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  #4  
Old 10-06-2018, 03:50 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

test...since copied text with scripts did not work…
I will post it in pieces.

Last edited by [email protected]; 10-06-2018 at 03:51 AM. Reason: additional info
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  #5  
Old 10-06-2018, 03:50 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

Thanks to Avid - I did it finally - I upgraded my Eleven Rack.
What I have done? Here I share my Knowledge - Maybe it is usefull for other users as well:

I got my old Windows 7 PC running again - real slow
Then I uninstalled Windows Explorer like asked by the AVID support.
"You have mentioned having version 11, but you might be also having Internet Explorer 9 there, so please check and uninstall that as well using the same instructions here:
http://avid.force.com/pkb/articles/troubleshooting/en394771"
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  #6  
Old 10-06-2018, 03:52 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

A restart and another update trial failed.
So I used the command for Explorer version 10, 9 and 8.
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  #7  
Old 10-06-2018, 03:53 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c
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  #8  
Old 10-06-2018, 03:54 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

"cmd
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  #9  
Old 10-06-2018, 03:55 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

/c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
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  #10  
Old 10-06-2018, 03:57 AM
[email protected] info@color-of-sound.de is offline
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Default Re: Upgrade: You Have Reached The Maximum Allowed Activations For This Serial Number

Now you must put this pieces together
Starting from FORFILES ending with /norestart"
The Forum didn't allow to post the complete command - Maybe due to security reasons!


So I used the command for Explorer version 10, 9 and 8.
Just replace
-*11.*.
by
-*10.*.
-*9.*.
-*8.*.

In a row. Another restart of the PC.
After that the updater started directly to update the firmware without the serial number popup.
Maybe because I filled it out in previous trials.


Thanks AVID SUPPORT! Finally I got my Eleven Rack upgraded!

Last edited by [email protected]; 10-06-2018 at 03:57 AM. Reason: addition
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