Pro Tools Hangs but audio continues

[Rikee]

Hi there

I wonder if anyone has any clues on this one.

We experience a problem where PT will lock up but the audio (if playing) will continue and the screen will go completely unresponsive - the program will require a restart. Any audio tracks recorded in that session will be lost.

There are only 6 audio tracks in the project and the system monitor doesn't register any overload. 16GB RAM in the system. We're currently working through all of the tips and suggestions in the AVID troubleshooting guides but I'm wondering if anyone has encountered this sort of thing?

It's a new PC and all of the drivers have been updated.

Asus B365M-PRIME, i5 9400F, 16GB, Win10 Home 64 (1903), nVidia GT710 1GB, 2x 500GB SSD. Focusrite Scarlett 18i8 USB

Many thanks in advance.

Rik