2019-6

[abre]

I have just crossgraded from a perpetual license to a subscription. I downloaded the Protools files but cannot activate the software. What is different now?

[xrekcor]

Originally Posted by abre

I have just crossgraded from a perpetual license to a subscription. I downloaded the Protools files but cannot activate the software. What is different now?

have you updated your iLOK device? I would perhaps look there first.

as for "what is different now" is..... I believe you now rent the software instead of owning it as you did with the perpetual lic.... if you stop paying rent they take away the keys just like if you stop paying rent on your dwelling but you do get it at half the price for update and support than you will under the perp lic..

[abre]

My ilok is up to date. I am trying to install on a win 10 pc but I cannot access the software. This is a bad sign. I think I would let Avid eject me from my apartment.

[xrekcor]

Originally Posted by abre

My ilok is up to date. I am trying to install on a win 10 pc but I cannot access the software. This is a bad sign. I think I would let Avid eject me from my apartment.

also make sure the firmware on your iLOK is up to date. I might be they are still registering the new version with your iLOK. whatever the issue is I'm pretty sure I have seen this before just start a ticket with Avid I'm sure this can be easily sorted.

[abre]

Ok. I will wait and see.

[xrekcor]

btw, when you say access.... have you installed the software? or are you trying to start the installer and are having trouble?

maybe try and explain the process of what you have done so far.